Nancy Runions
Olds
Summary
Dynamic professional with a proven track record at Providence Care Hospital, adept in managing patient registration and maintaining confidentiality. Excelled in team collaboration and streamlined patient scheduling, enhancing satisfaction rates. Skilled in Microsoft Office and dicta transcription, demonstrating exceptional interpersonal and time management abilities.
Overview
27
27
years of professional experience
Work History
Central Intake and Registration Clerk
Providence Care Hospital - Providence Care
02.2017 - 02.2024
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Updated patient contact information to support accurate electronic medical records.
- Enhanced patient satisfaction by providing prompt and courteous service during the registration process.
Medical Secretary
Providence Care Hospital
01.2014 - 01.2017
- Maintain confidential patient information, dealt with all incoming referrals for the MSK, ABI, and stroke clinics, booking the referred patients as triaged by physician into the clinics, maintained a up to date Botox list of patients and when they were due back, booked independent medical evaluations, handled third party billings
Ward Clerk
St. Mary’s of the Lake Hospital
01.1997 - 01.2014
- Maintaining patients charts, handling x-ray and blood requisitions, sound knowledge of call-in guide lines, to staff the nursing unit properly for nurse to patient ratio, payroll, booking patients appointments and their transportation, handling a multi-function phone system
Education
Office Administration-Medical - undefined
St. Lawrence College
01.1997
Skills
- Excellent time and task management skills
- Experienced with Microsoft Office
- Excellent interpersonal skills
- Problem-solving
- Office organization
- Appointment scheduling
- Confidentiality compliance
- Initiative-taking
- Team player
Languages
English
Full Professional
Timeline
Central Intake and Registration Clerk
Providence Care Hospital - Providence Care
02.2017 - 02.2024
Medical Secretary
Providence Care Hospital
01.2014 - 01.2017
Ward Clerk
St. Mary’s of the Lake Hospital
01.1997 - 01.2014
Office Administration-Medical - undefined
St. Lawrence College
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