Berdhie R. C. Lebrun

• Answered patient questions and inquiries regarding registration process, documentation, and services offered.
• Provided training to new registration clerks on procedures, and best practices for an efficient workflow within the department.
• Managed high call volumes while accurately scheduling appointments, and managing incoming emails.

• Maintained patient confidence by keeping patient records information confidential.
• Processed medical records requests from outside providers according to the guidelines.
• Maintained confidentiality of all medical records and sensitive information to comply with PHIPA regulations.
• Prepared medical records to release to other facilities requesting for patient history and information.
• Assisted patients with their inquiries to provide information and details of medical records.

• Served as primary point of contact for handling technical issues.
• Assisted and informed customers on product features and functionalities, providing the knowledge needed for self-support when necessary.
• Guided customers through step-by-step solutions and processes while maintaining clear communication and empathy throughout the interaction.

• Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
• Documented latest information in computer system and printed paperwork.
• Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
• Skillfully managed multi-line phone system, directing calls to appropriate departments and taking messages when needed.

Temporary Receptionist at Minto Design Center by performing the following:

• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Operated multi-line telephone system to independently handle calls each day.
• Routed incoming mail and messages to relevant personnel without delay.
• Kept reception area clean and neat to give visitors positive first impression.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to showroom.

• Conducted English and Creole interviews over the phone on various topics, such as healthcare and politics

• Recorded information in Haitian Creole for patient video regarding available documents and resources
• Supported research and development efforts to create new patient education documents in Haitian Creole

• Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Collected and documented patient medical information such as blood pressure and weight.
• Called and faxed pharmacies to submit prescriptions and refills.
• Gathered forms, copied insurance cards to collect patient information for billing and insurance filing.
• Taught patients about medications, procedures and care plan instructions.
• Documented vital signs and health history for multiple patients daily.
• Sanitized, restocked and organized exam rooms and medical equipment.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Obtained client medical history, including medication information, symptoms and allergies.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.