Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Nancy Paul

LaSalle,QC

Summary

Proven leader with a track record of enhancing team performance and customer satisfaction at KFC through effective problem-solving and employee training. Skilled in cash handling and fostering a customer service focus, adept at leveraging tech-savvy approaches for inventory control. Demonstrates punctuality, reliability, and an energetic attitude, ensuring operational excellence.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Manager

KFC
12.2023 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Supervisor of Operations

RD International
05.2023 - 10.2023
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.

Supervisor

Tim Hortons
09.2022 - 05.2023
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.

Education

Data Analytics And Business Intelligence -

Trebas Institute
Montreal, QC
08.2023

Bechelor Of Engineering - Electronic And Communication

Rayat Bahara University
Punjab,India
07.2018

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Opening and closing procedures
  • Punctual and Reliable
  • Energetic and Enthusiastic
  • Inventory Control
  • Tech-Savvy
  • Staff Training and Onboarding

Languages

English
Native or Bilingual
French
Professional Working

Certification

First Aid certification

Timeline

Shift Manager

KFC
12.2023 - Current

Supervisor of Operations

RD International
05.2023 - 10.2023

Supervisor

Tim Hortons
09.2022 - 05.2023

Data Analytics And Business Intelligence -

Trebas Institute

Bechelor Of Engineering - Electronic And Communication

Rayat Bahara University

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Nancy Paul