Nancy Marroquin
North York,Canada
Summary
Detail-oriented administrative professional with extensive customer service experience and a strong background in handling high volumes of data and service requests. Seeking to contribute to the City of Toronto with my skills in database management, Microsoft Office proficiency, and conflict resolution in a fast-paced, high-volume environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pool Supervisor
City of Toronto
Toronto, Canada
09.2023 - Current
- Supervised facility operations and up to 50 staff members, ensuring compliance with city safety standards
- Trained staff in emergency procedures and managed incident documentation
- Maintained and updated operational databases for reporting and scheduling
Customer Service Representative
City of Toronto
Toronto, Canada
- Handled large volumes of service requests from the public and staff with high professionalism
- Performed data entry into city-wide service request systems, tracked resolutions, and provided status updates
- Assisted residents with policy interpretation and referred complex cases to appropriate departments
Night Shift Manager
5035152 Ontario Inc.
- Oversaw operations and managed a team during night shifts in a fast-paced service environment
- Delegated tasks efficiently, prioritized workflow, and ensured seamless communication between shifts
- Maintained records and generated reports using Excel and scheduling software
Education
Emergency Telecommunication -
Humber College, North Campus
Toronto, ON06.2023
Skills
- Customer Service & Interpersonal Skills
- Customer service
- Data entry
- Facility management
- Team leadership
- Database Management
- Microsoft Office Suite Proficiency
- Research & Interpretation
- Organizational & Time Management
- Problem Solving & Conflict Resolution
- Confidentiality
Certification
- Emergency Telecommunications Certification, Humber College, 06/2023
- Emergency First Aid with CPR-C, Lifesaving Society, 02/2020
- National Lifeguard, Lifesaving Society, 06/2021
References
Available upon request.
Job Id
54296
Timeline
Pool Supervisor
City of Toronto
09.2023 - Current
Customer Service Representative
City of Toronto
Night Shift Manager
5035152 Ontario Inc.
Emergency Telecommunication -
Humber College, North Campus
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