Nancy La
Etobicoke,Canada
Summary
Operations and sales professional with 10+ years of experience managing high-volume environments, driving revenue growth, and leading cross-functional teams. Proven track record in optimizing workflows, improving operational efficiency, and building strong client relationships. Experienced in business operations, B2B account management, and delivering high-impact results in fast-paced, customer-focused settings.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Short-Term Rental Operations & Revenue Manager
Self-Employed
Toronto, Ontario
03.2013 - Current
- Managed 3 high-performing rental properties, maintaining Superhost, Guest Favourite status and 4.8+ ratings
- Drove revenue up by 35%+ through dynamic pricing, market analysis, socials, and occupancy optimization
- Handled end-to-end operations including guest experience, scheduling, cleaning and vendor coordination to ensure efficient turnovers and consistent quality standards.
Front-End Manager
VTAC Accounting & Tax
04.2024 - 12.2024
- Oversee front-end operations ensuring efficient client service and workflow coordination.
- Manage scheduling, appointment bookings, and customer inquiries.
- Maintain financial records, invoices, and administrative reports.
- Train and mentor staff to maintain service quality and operational efficiency.
- Served as primary liaison with the Canada Revenue Agency (CRA), resolving complex client tax matters and ensuring regulatory compliance
- Resolve client concerns and support a positive client experience.
- Supervised daily operations and workflow of front-end team.
Assistant Manager
Läderach Chocolatier Suisse
10.2022 - 04.2024
- Led and developed a team of 16–18 employees in a high-volume retail environment, driving performance and accountability
- Directed daily operations including scheduling, inventory management, staff training, sales performance, sales forecasting and customer experience
- Surpassed national sales targets by 20% over four consecutive months, ranking as the top-performing location
- Maintained full operational control and performance standards while independently managing the store for 12 weeks
- Cultivated and expanded corporate client relationships, contributing to increased repeat business and revenue growth
Manager
PowerPrep Catering & Event Services
01.2015 - 08.2022
- Oversaw daily operations of a high-volume catering and events business, managing logistics, staffing, and scheduling across multiple concurrent events
- Managed corporate client relationships and partnerships, driving repeat business and long-term revenue growth
- Supplied desserts to multi-location restaurant brands, managing B2B client accounts, production planning, and order fulfillment
- Coordinated vendor sourcing, procurement, and event execution to ensure seamless service delivery
- Monitored financial performance including budgeting, cost control, and operational reporting
- Supported execution of large-scale events, including Terry Fox Foundation fundraisers and health and wellness events, ensuring seamless operations and service delivery
Retail Sales Manager
Bell Worldlynx Wireless
01.2012 - 01.2015
- Forcasted sales and coached a retail team to exceed 50% more on performance targets.
- Consistently ranked among the top 3 regional stores for gross margin performance.
- Promoted to management within five months based on strong performance.
- Maintained customer service scores above 90% for six consecutive months.
- Managed scheduling, reporting, inventory, and operational compliance.
Membership Consultant
GoodLife Fitness
01.2010 - 01.2011
- Consistently exceeded monthly sales targets, ranking among top performers in membership and personal training revenue
- Achieved top performance by maximizing revenue per client through consistent upselling of personal training packages alongside membership sales
• Converted inbound and outbound leads into long-term clients through consultative sales techniques and needs-based discovery
• Built strong client relationships, increasing retention, renewals and lifetime customer value
• Managed full sales cycle from lead generation to closing, including objection handling and upselling premium services
Education
Culinary Management Diploma - Hospitality & Tourism
George Brown College
09.2007 - 04.2009
Skills
- Operations Management
- Sales Management
- Sales Analysis
- High‑Volume Environment Management
- Customer Experience & Service Leadership
- Team Leadership & Staff Training
- Scheduling & Workforce Coordination
- Conflict Resolution
- Administrative & Financial Reporting
- Inventory & Resource Management
- Client Relations
- Microsoft Office & Business Software
- Workflow Optimization
References
Available upon request
Timeline
Front-End Manager
VTAC Accounting & Tax
04.2024 - 12.2024
Assistant Manager
Läderach Chocolatier Suisse
10.2022 - 04.2024
Manager
PowerPrep Catering & Event Services
01.2015 - 08.2022
Short-Term Rental Operations & Revenue Manager
Self-Employed
03.2013 - Current
Retail Sales Manager
Bell Worldlynx Wireless
01.2012 - 01.2015
Membership Consultant
GoodLife Fitness
01.2010 - 01.2011
Culinary Management Diploma - Hospitality & Tourism
George Brown College
09.2007 - 04.2009