Nancy Kapoor
Etobicoke,ON
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server
Hyatt Regency
08.2020 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Coffee Shop Worker
Cafe Coffee Day
07.2018 - 07.2020
- Operated espresso machines and commercial coffee brewers to create beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
George Brown College
Toronto, ON04.2024
BBA - Marketing Management - Customer Relationship Marketing
PUNJAB COLLEGE OF TECHNICAL EDUCATION
INDIA07.2021
Skills
- Safe Food Handling
- Beverage Preparation
- Food Running
- Order Delivery Practices
- Table Setting
- Food Delivery
Languages
English
Native or Bilingual
Timeline
Server
Hyatt Regency
08.2020 - 08.2023
Coffee Shop Worker
Cafe Coffee Day
07.2018 - 07.2020
High School Diploma -
George Brown College
BBA - Marketing Management - Customer Relationship Marketing
PUNJAB COLLEGE OF TECHNICAL EDUCATION
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