Jaden Jackson
Los Angeles
Summary
Dedicated service professional with experience in fast-paced restaurant environments. Progressed from Host to Server, demonstrating strong customer service and communication skills. Recognized for reliability and teamwork, consistently taking on additional shifts and thriving under pressure. Committed to continuous learning and contributing to team success.
Overview
2
2
years of professional experience
Work History
Server
Olive Garden
Palmdale
08.2024 - Current
- Delivered exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Assisted guests with menu selections and dietary needs for an enjoyable experience.
- Processed payments accurately while managing cash register operations to ensure seamless transactions.
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction.
- Ensured customer satisfaction by providing attentive service and addressing needs promptly.
- Delivered outstanding service to a large number of customers daily in a fast-paced environment.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers and provided menu recommendations, enhancing dining experience and promoting daily specials.
- Responded to guest inquiries and resolved complaints promptly, fostering a welcoming environment.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Followed health safety guidelines when preparing and serving food products.
Host
Olive Garden
Palmdale
08.2024 - Current
- Greeted and seated guests promptly upon arrival.
- Streamlined waitlist management during busy dining hours to enhance guest flow.
- Provided menus and answered guest inquiries about menu items.
- Coordinated with servers to ensure smooth guest transitions.
- Maintained cleanliness and organization of the host stand area.
- Handled reservations and special requests accurately.
- Delivered exceptional customer service by anticipating and addressing guest needs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Coordinated reservations and communicated with servers and managers regarding large groups to facilitate timely seating.
- Assisted other departments by bussing tables and delivering food orders.
Busser
Olive Garden
Palmdale
08.2024 - Current
- Maintained cleanliness and organization of dining areas and service stations.
- Delivered food and beverages to tables promptly, supporting smooth service flow.
- Cleared and reset tables efficiently for incoming guests.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Monitored guest needs and responded promptly to requests, enhancing dining experience.
- Supported team members during peak hours by managing additional tasks.
- Adhered to health and safety standards in all cleaning procedures.
- Maintained a friendly attitude towards customers at all times.
- Assisted coworkers by proactively offering help during busy shifts.
- Ensured that each table was properly set before seating guests.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Provided quick and efficient clearing of tables between courses.
- Provided assistance to other bussers or waitstaff when needed.
- Followed safety and sanitation guidelines in accordance with local health regulations.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
- Swept and mopped front-of-house and back-of-house floors using various tools.
- Expedited food to tables to assist servers during busy periods.
- Inspected dining room furniture for cleanliness prior to seating guests.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Greeted customers and answered questions about menu items.
- Notified manager of issues with equipment or breakage.
- Transported bus tubs and carts to and from the kitchen, facilitating effective dishwashing processes.
- Carried trays of dishes to the kitchen for washing, supporting kitchen staff in maintaining cleanliness.
- Participated in team meetings to discuss service improvements and guest feedback.
- Resolved guest complaints regarding cleanliness and table settings efficiently, ensuring satisfaction.
To-Go Specialist
Olive Garden
Palmdale
08.2024 - Current
- Supported to-go operations during peak times by recording guests' names and coordinating parking information for efficient customer retrieval.
- Ensured timely delivery of to-go orders to customer vehicles, enhancing overall service speed and customer satisfaction.
- Prepared and packaged to-go orders for efficient customer pickup.
- Ensured order accuracy by double-checking items before completion.
- Maintained cleanliness and organization of the to-go area.
Skills
- Point of sale operation
- Money handling
- Food safety compliance
- Order accuracy
- Menu knowledge
- Wine service
- Food delivery
- Beverage preparation
- Food running
- Table management
- High volume dining
- Service coordination
- Tableside etiquette
- Food and beverage pairings
- Sales techniques
- Effective customer upselling
- Take-out service
- Guest seating
- Menu presentation
- Food sales and promotion
- Quality control
- Attention to detail
- Multitasking and organization
- Time management
- Adaptability
- Team collaboration
- Team member support
- Conflict resolution
- Effective communication
- Positive guest interactions
- Calm demeanor
- Strong work ethic
- Task prioritization
- Wine pairings
- Beverage service
- Allergy awareness
- Memory retention
- Positive and professional
- Food safety practices
- Safe food handling
- Food sales and promotion
- Food safety practices
- Safe food handling
Timeline
Server
Olive Garden
08.2024 - Current
Host
Olive Garden
08.2024 - Current
Busser
Olive Garden
08.2024 - Current
To-Go Specialist
Olive Garden
08.2024 - Current