Nancy Gonzalez
Hawthorne
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Coffee Bean & Tea Leaf
Torrance, CA
02.2023 - Current
- Led cross-functional teams to enhance operational efficiency and achieve strategic objectives.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed and implemented training programs for staff to improve service quality.
Retail
Krispy Kreme doughnuts
Gardena, Ca
11.2019 - Current
- Contributed to increased salon revenue by upselling additional services and retail products to customers.
- Reorganized retail merchandising displays, enhancing store aesthetics and improving customer shopping experiences.
- Maintained a clean, organized retail environment to optimize presentation and enhance shopper experience.
Cashier/assistant manager
Wahoos Fish Tacos
Los Angeles, CA
11.2007 - 06.2018
- Supervised daily operations, ensuring efficient service and customer satisfaction.
- Trained and mentored new cashiers on register procedures and customer interactions.
- Managed inventory control, maintaining stock levels and reducing waste.
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
Education
high school diploma -
Washington preparatory high school
05.2005
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff training and development
Timeline
Assistant Manager
Coffee Bean & Tea Leaf
02.2023 - Current
Retail
Krispy Kreme doughnuts
11.2019 - Current
Cashier/assistant manager
Wahoos Fish Tacos
11.2007 - 06.2018
high school diploma -
Washington preparatory high school