Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Nancy Dhiman

Surrey,BC

Summary

Results-driven professional with a solid background in pharmacy operations and proven success in sales environments. Highly skilled in medication dispensing, patient engagement, and inventory control, with additional expertise in identifying customer needs, promoting products, and closing sales. Recognized for strong communication, adaptability, and a collaborative approach in fast-paced settings. Known for consistently delivering exceptional service, maintaining accuracy, and exceeding performance targets through a blend of clinical knowledge and persuasive sales techniques.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Representative

Club 16 Trevor Linden Fitness & She's FIT
12.2024 - Current


  • Sold gym memberships and personal training packages by identifying client goals and recommending tailored solutions.
  • Built and maintained strong relationships with members to encourage renewals and long-term engagement.
  • Worked alongside outreach events to integrate promotional strategies into the overall sales approach.
  • Met and exceeded monthly sales targets through proactive outreach, upselling, and exceptional customer service
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.


Pharmacy Assistant

ARx Pharmacy & Homecare
12.2020 - 07.2024
  • Assisted in the preparation and dispensing of prescription medications, including controlled substances, in accordance with pharmacy standards and legal requirements.
  • Assisted pharmacists with medication counseling and instructions for patients, especially regarding psychotropic medications, opioids, and addiction-related treatments.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Support patients by answering queries, assisting with medication refills, and directing them to appropriate resources when necessary.
  • Worked closely with pharmacists, doctors, nurses, and other healthcare professionals to ensure safe and effective medication therapy management for patients.

Pharmacy Assistant

Medicine Shoppe Pharmacy
04.2021 - 08.2021
  • Assisted in the accurate dispensing of medications based on prescriptions from the physicians.
  • Ensured that medications are dispensed correctly, checking for any potential drug interactions, contraindications, or allergies.
  • Recorded patient information accurately, including medication history, dosages, and frequency, and ensure updates to patient profiles are made as needed.
  • Assisted in providing basic health information to patients, such as advice on over-the-counter products (e.g., pain relievers, cold medications, vitamins).
  • Assisted in filing and organizing paperwork related to prescriptions, insurance claims, and patient communications.

Medical Transcriptionist

Savera Medical Centre
12.2020 - 07.2024
  • Accurately transcribed dictated patient notes from the psychiatrist, documenting consultations, evaluations, assessments, and follow-up appointments with addiction patients.
  • Ensured the transcription is clear, accurate, and complete, including relevant details such as patient history, symptoms, diagnoses, treatment plans, and progress notes.
  • Documented any diagnoses, particularly related to substance use disorders (SUDs), mental health conditions (e.g., depression, anxiety, PTSD), and the interplay between addiction and mental health issues.
  • Prepared referral letters and progress reports for other healthcare professionals, such as addiction counselors, and social workers on the psychiatrist’s dictated notes.
  • Transcribed discharge summaries for patients transitioning out of care or entering a new phase of treatment.

Education

Bachelor of Arts (B.A.) in Psychology -

Concordia University College of Alberta
01.2024

Skills

  • Customer Service
  • Motivational Interviewing
  • Accountability
  • Adaptability
  • Emotional intelligence
  • Research
  • Electronic Health Record Management
  • Team-Based Patient Care
  • Proficient in Verbal Communication
  • Analytical Problem Solving
  • Critical Thinking Abilities
  • Effective Communication Skills

Certification

  • Mental Health and First Aid Training (MHFA)
  • Suicide prevention
  • First Aid/ CPR /AED

Languages

English
Punjabi
Hindi

Timeline

Sales Representative

Club 16 Trevor Linden Fitness & She's FIT
12.2024 - Current

Pharmacy Assistant

Medicine Shoppe Pharmacy
04.2021 - 08.2021

Pharmacy Assistant

ARx Pharmacy & Homecare
12.2020 - 07.2024

Medical Transcriptionist

Savera Medical Centre
12.2020 - 07.2024

Bachelor of Arts (B.A.) in Psychology -

Concordia University College of Alberta

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Nancy Dhiman