Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Nancy Colburn

St. Albert,AB

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Registered Massage Therapist

Self Employed Services
2012.01 - Current
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and fostering strong relationships with clients.
  • Maintained accurate and up-to-date client records.
  • Worked with clients to ascertain medical history, potential issues, and areas needing support.
  • Fostered loyal clientele base through exceptional service, compassionate care, and consistently delivering positive results in addressing clients'' wellness goals.
  • Boosted client satisfaction by attentively listening to their concerns and adjusting my approach accordingly for a more personalized experience.
  • Provided treatment for medical conditions and injuries through therapeutic massage.
  • Contributed to business growth by assisting with marketing efforts, including social media promotion and community outreach events.
  • Booked appointments, answered phones, greeted clients, and handled payments.
  • Increased client retention through consistent high-quality service and effective communication with clients regarding their wellness goals.
  • Self-motivated, with strong sense of personal responsibility.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Occupational Health and Safety Manager

A&H Steel
2003.03 - 2013.12
  • Developed and implemented safety policies and procedures to promote workplace safety.
  • Provided new-employee health and safety orientations and developed materials for presentations.
  • Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
  • Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
  • Collaborated with management to create a culture of safety, resulting in increased employee compliance with safety regulations.
  • Enhanced workplace safety by implementing comprehensive risk assessments and safety audits.
  • Improved employee awareness of health and safety practices by conducting regular training sessions.
  • Coordinated with human resources personnel to manage workers'' compensation claims efficiently and fairly for injured employees.

Education

Registered Massage Therapist - Massage Therapy

Alberta College of Massage Therapy
Edmonton, AB
05.2012

Skills

  • Professional ethics
  • Customer Invoicing
  • Effective Communications
  • Client Records Maintenance
  • Appointment Scheduling
  • Payment Processing
  • Relationship Building
  • Administrative Procedures

Certification

  • RMT - Registered Massage Therapist
  • Standard First Aid & CPR/AED
  • Canadian Registered Safety Professional (2006- 2015)


Timeline

Registered Massage Therapist

Self Employed Services
2012.01 - Current

Occupational Health and Safety Manager

A&H Steel
2003.03 - 2013.12

Registered Massage Therapist - Massage Therapy

Alberta College of Massage Therapy
  • RMT - Registered Massage Therapist
  • Standard First Aid & CPR/AED
  • Canadian Registered Safety Professional (2006- 2015)


Nancy Colburn