Nancy Colburn
St. Albert,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Registered Massage Therapist
Self Employed Services
2012.01 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and fostering strong relationships with clients.
- Maintained accurate and up-to-date client records.
- Worked with clients to ascertain medical history, potential issues, and areas needing support.
- Fostered loyal clientele base through exceptional service, compassionate care, and consistently delivering positive results in addressing clients'' wellness goals.
- Boosted client satisfaction by attentively listening to their concerns and adjusting my approach accordingly for a more personalized experience.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Contributed to business growth by assisting with marketing efforts, including social media promotion and community outreach events.
- Booked appointments, answered phones, greeted clients, and handled payments.
- Increased client retention through consistent high-quality service and effective communication with clients regarding their wellness goals.
- Self-motivated, with strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Occupational Health and Safety Manager
A&H Steel
2003.03 - 2013.12
- Developed and implemented safety policies and procedures to promote workplace safety.
- Provided new-employee health and safety orientations and developed materials for presentations.
- Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Collaborated with management to create a culture of safety, resulting in increased employee compliance with safety regulations.
- Enhanced workplace safety by implementing comprehensive risk assessments and safety audits.
- Improved employee awareness of health and safety practices by conducting regular training sessions.
- Coordinated with human resources personnel to manage workers'' compensation claims efficiently and fairly for injured employees.
Education
Registered Massage Therapist - Massage Therapy
Alberta College of Massage Therapy
Edmonton, AB05.2012
Skills
- Professional ethics
- Customer Invoicing
- Effective Communications
- Client Records Maintenance
- Appointment Scheduling
- Payment Processing
- Relationship Building
- Administrative Procedures
Languages
English
Certification
- RMT - Registered Massage Therapist
- Standard First Aid & CPR/AED
- Canadian Registered Safety Professional (2006- 2015)
Timeline
Registered Massage Therapist
Self Employed Services
2012.01 - Current
Occupational Health and Safety Manager
A&H Steel
2003.03 - 2013.12
Registered Massage Therapist - Massage Therapy
Alberta College of Massage Therapy
- RMT - Registered Massage Therapist
- Standard First Aid & CPR/AED
- Canadian Registered Safety Professional (2006- 2015)
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