JOY RANQUE
Edmonton
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Registered Massage Therapist
Massage Heights,Active Healing Massage & Wellness
01.2017 - Current
- Increased client retention through consistent high-quality service and effective communication with clients regarding their wellness goals.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Expanded professional knowledge through continuous education in advanced massage techniques, industry trends, and best practices.
- Utilized myofascial release techniques to alleviate tension headaches caused by chronic stress or poor posture habits among office workers.
- Improved client satisfaction by delivering customized massage therapy sessions tailored to individual needs.
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
- Promoted health and wellbeing by educating clients on the benefits of regular massage therapy and providing self-care recommendations.
- Boosted client satisfaction by attentively listening to their concerns and adjusting my approach accordingly for a more personalized experience.
Foodcounter Attendant/ Cashier
Edo Japan Namao Branch / Taco Time
01.2016 - 01.2017
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to all customer inquiries thoroughly and professionally.
- Provided exceptional customer service by promptly addressing guest needs and requests.
- Utilized strong interpersonal skills to establish rapport with guests, fostering repeat business opportunities.
- Actively participated in staff meetings, offering suggestions on how to further enhance the guest experience.
- Provided recommendations and advice for customers to explore and try different products.
Cashier/Customer Service Associate
Canadian Tire
05.2013 - 07.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Office Administrator
8990 Housing Dev't. Corp. / CREBA Inc., Cebu
03.2006 - 03.2011
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled account files and produced monthly reports.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
Building Administrator
JL Millenium Development Corporation
04.2005 - 11.2006
- Improved tenant satisfaction by addressing maintenance issues promptly and efficiently.
- Handled multiple tasks simultaneously while managing competing priorities successfully which led to optimal use of time and resources.
- Streamlined communication between tenants, management, and maintenance staff for improved problem resolution.
- Enhanced security measures for increased tenant safety and peace of mind.
- Conducted regular property inspections, identifying potential safety hazards and ensuring compliance with applicable regulations.
- Managed successful lease renewals, maintaining a high occupancy rate in the building.
- Maintained accurate records of all financial transactions related to the management of the building.
- Collaborated with leasing agents to attract new tenants while retaining current residents through proactive engagement strategies.
- Supervised on-site maintenance teams effectively, establishing clear expectations and performance standards to ensure quality workmanship.
- Administered move-in/move-out processes smoothly, providing a seamless transition experience for tenants.
- Ensured prompt collection of rental payments from tenants while addressing any concerns or disputes professionally and diplomatically.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Established strong relationships with vendors, negotiating favorable contract terms that produced cost savings for the property owner.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Education
Massage Therapy -
Makami College
Edmonton, Alberta01.2017
Bachelor of Business Administration major in Management -
Silliman University
Dumaguete City, Philippines03.2004
Skills
- Exceptional customer service
- Cash handling expertise
- Conflict resolution
- Reliable and resourceful
- Motivated and has a dynamic positive personality
- Professional ethics
- Administrative Support
- Effective Communications
- Payment Processing
- Front Desk Management
Languages
English
Full Professional
Timeline
Registered Massage Therapist
Massage Heights,Active Healing Massage & Wellness
01.2017 - Current
Foodcounter Attendant/ Cashier
Edo Japan Namao Branch / Taco Time
01.2016 - 01.2017
Cashier/Customer Service Associate
Canadian Tire
05.2013 - 07.2015
Office Administrator
8990 Housing Dev't. Corp. / CREBA Inc., Cebu
03.2006 - 03.2011
Building Administrator
JL Millenium Development Corporation
04.2005 - 11.2006
Massage Therapy -
Makami College
Bachelor of Business Administration major in Management -
Silliman University
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