Nanau Mawi
Ottawa
Summary
A highly motivated and detail-oriented professional a decade of experience in retail, offering a strong foundation in customer service and problem-solving. Adept at providing exceptional client support, building relationships, and ensuring client satisfaction. Known for the ability to work efficiently both independently and as part of a team, consistently meeting or exceeding performance goals. A proactive communicator with a strong commitment to delivering results and maintaining a positive customer experience
Overview
3
3
years of professional experience
Work History
Stage Lead
Sephora
04.2023 - Current
- Led a high-performing team in a fast-paced retail environment, consistently achieving and surpassing sales targets while maintaining exceptional customer service standards.
- Developed and executed daily operational strategies to ensure smooth store functions, including inventory management, merchandising, and staff scheduling.
- Took proactive initiative to address and resolve customer concerns, ensuring customer satisfaction and loyalty through effective problem-solving and conflict resolution.
- Trained, mentored, and motivated a team of 70 employees, fostering a positive and productive work culture that resulted in increased team performance and reduced turnover.
Assistant Store Manager
OAK+FORT
10.2023 - 04.2024
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Developed strong relationships with clients, leading to increased sales by incorporating client styling appointments to increase customer satisfaction.
- Monitored store performance through sales metrics, KPIs, and customer feedback, using data to adjust strategies and maintain continuous improvement.
Apple Specialist
Apple
03.2022 - 11.2023
- Greeted and provided excellent customer service to every person that stepped into the Apple store to maximize their overall experience with the Apple ecosystem.
- Actively pursued learning and development opportunities to keep up-to-date knowledge on the latest technology while working alongside management to provide the best experience for customers.
- Described product to customers and accurately explained details and care of merchandise, asking open ended questions to identify customers' needs and match them with the best products or services.
- Consistently checked in with management about metrics to make sure I achieve and go beyond expectations.
Education
High School Diploma -
Nepean High School
Ottawa, ON06.2023
Skills
- Skilled in handling customer inquiries, complaints, and requests with professionalism, especially during peak hours or stressful situations
- Expertise in writing professional, clear, and concise responses to inquiries via email, reports, and other written communications and the ability to adjust communication style to different audiences, ensuring clarity and understanding
- Ability to analyze situations, assess risks, and choose the best course of action to address urgent issues or emergencies
Customer Service Excellence:
Effective Communication:
Problem-Solving & Decision-Making:
- Excellent ability to organize, prioritize, and manage multiple tasks simultaneously, ensuring deadlines are met without compromising service quality
- Highly flexible, able to shift priorities and adapt to changing circumstances or emergency situations Willing to work in varying shifts, including evenings, weekends, and holidays, to ensure 24/7 coverage
- Consistently dependable with an excellent attendance record Punctual and reliable, ensuring service continuity at all times
Time Management & Organization:
Adaptability & Flexibility:
Reliability & Attendance:
Timeline
Assistant Store Manager
OAK+FORT
10.2023 - 04.2024
Stage Lead
Sephora
04.2023 - Current
Apple Specialist
Apple
03.2022 - 11.2023
High School Diploma -
Nepean High School
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