Nana Kofi Amoaful
Monterey,CA
Summary
Dynamic graphic designer with over 7 years of experience creating impactful logos, posters, and banners that resonate with target audiences. Proficient in data entry and document printing, ensuring precision and attention to detail in every project. With 2 years of experience as a sales representative, skilled at managing payroll and financial transactions while fostering strong client relationships. Committed to delivering high-quality results that enhance brand visibility and drive business success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Invoice Clerk
Bella's Windows
Monterey, CA
08.2025 - Current
- Processed invoices accurately, ensuring timely payments to vendors and maintaining financial integrity.
- Developed streamlined procedures for invoice processing, reducing turnaround time and improving accuracy.
- Followed-up on past due payments to facilitate prompt collection of payments.
- Reviewed invoices for accuracy and completeness prior to issuing payments.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Verified accuracy of accounts payable payments, resulting in 90% reduction in payment errors and check reissues.
Assistant Customer Service Representative
H1 Insurance Services
Remote
12.2024 - 05.2025
- Conducted over 50 outbound calls to Medicare and Medicaid recipients to evaluate needs for optimizing benefits.
- Delivered comprehensive guidance and support to customers on Medicare and Medicaid options and benefits.
- Maintained detailed records of interactions by accurately logging call outcomes and specific timestamps in Microsoft Excel.
- Directed customer inquiries to senior representatives to enhance benefit utilization and address concerns effectively.
- Maintained strict confidentiality of customer data to comply with regulatory standards.
Graphic Designer / Administrative Assistant
Nana Acheampong Enterprise
Ghana
12.2022 - 11.2024
- Designed and produced distinctive logos, posters, banners, and flyers that effectively represented each client’s brand identity.
- Analyzed various design mockups to generate and refine innovative concepts for diverse client projects.
- Cultivated strong client relationships by actively listening to needs and preferences while overseeing expectation management during design execution.
- Prepared and meticulously edited documents for printing, ensuring that all materials were high-quality and accurately represented the intended design.
- Established and maintained open lines of communication with clients, valuing their input and skillfully conveying design decisions to strengthen trust and foster collaborative efforts.
Sales Representative
Nana Acheampong Enterprise
Ghana
09.2022 - 11.2024
- Oversaw maintenance of accurate records for employee hours, wages, and payroll-related information.
- Managed monthly payroll operations, ensuring precise fund withdrawal and timely payment processing for workforce services.
- Ensured confidentiality of customer and employee information by strictly adhering to applicable regulations.
- Resolved employee inquiries and concerns regarding payroll and payment status, ensuring timely communication with the CEO for escalation of issues.
Education
Graphic And Web Design Certificate - Graphic Design
IPMC College of Technology
Ghana11-2017
High School Diploma - Visual Art
Fijai Senior High
Ghana06-2016
Skills
- Customer Service
- Computer Proficiency
- Microsoft Office Applications
- Pencil Portrait
- Photoshop
- Corel Draw
- Photography
Certification
- IPMC Professional in Graphic & Web Design
- 8th February, 2021
LANGUAGE
English - Proficient (C2)
Spanish - Beginner (A1)
Interests
Playing Guitar, Singing
Timeline
Invoice Clerk
Bella's Windows
08.2025 - Current
Assistant Customer Service Representative
H1 Insurance Services
12.2024 - 05.2025
Graphic Designer / Administrative Assistant
Nana Acheampong Enterprise
12.2022 - 11.2024
Sales Representative
Nana Acheampong Enterprise
09.2022 - 11.2024
Graphic And Web Design Certificate - Graphic Design
IPMC College of Technology
High School Diploma - Visual Art
Fijai Senior High
TRAINING
12/2024 Customer Service Representative (CSR) Workshop: The Workshop Coordinators at H1 Insurance Services set up this event to train new applicants in managing calls efficiently and understanding customers' feelings. The goal was to help participants develop key skills that improve customer interactions and enhance service quality.