SINTORELA ROUTSI
Toronto,ON
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
8
8
years of professional experience
Work History
Invoice Clerk
Stili Construction
Toronto, Ontario
11.2023 - 08.2024
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained records of all incoming and outgoing invoices.
- Prepared reports on aging accounts receivables and overdue payments.
- Researched and responded to inquiries from customers regarding invoice status or payment history.
- Assisted with the preparation of monthly financial reports related to billing activities.
- Managed filing system for invoices, documents, and other relevant information.
Invoice Processor
Twin Brothers Construction
Toronto, Ontario
01.2021 - 10.2023
- Processed invoices in accordance to established procedures.
- Resolved discrepancies between purchase orders and invoices.
- Maintained accurate records of all invoice transactions.
- Prepared checks or online payments for approved invoices.
- Provided training and guidance to other staff members on invoice processing procedures.
- Responded promptly to customer inquiries regarding invoicing issues.
- Processed and sent invoices, adjustments and credit memos to customers.
Cashier
Serano Bakery
Toronto, Ontario
01.2017 - 06.2020
- Welcomed customers, offering assistance to help find store items.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Trained new team members in cash register operation, stock procedures and customer services.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Gimnasio-Likio Mesovounion
Kefalonia, Greece06-2013
Skills
- Customer Service
- Customer Assistance
- Cash Handling
- Cash Register Operation
- Payment Processing
- Returns processing
- Payment Collection
- Customer service excellence
- Staff Training
- Customer Relations
Languages
English
Professional
Greek
Native/ Bilingual
Albanian
Native/ Bilingual
Timeline
Invoice Clerk
Stili Construction
11.2023 - 08.2024
Invoice Processor
Twin Brothers Construction
01.2021 - 10.2023
Cashier
Serano Bakery
01.2017 - 06.2020
High School Diploma -
Gimnasio-Likio Mesovounion
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