Namratha Jose
London,ON
Summary
Experienced HR professional with a solid foundation in HR systems and solutions. Adept at supporting HR technology implementation, managing system changes, troubleshooting technical issues. Proven expertise in collaborating with technology and HR teams to deliver innovative solutions and maintain data integrity. Strong ability to manage complex system processes, develop user documentation while driving continuous improvement in HR solutions. Also have strong skills in customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Service Representative
Canada Life Assurance
06.2023 - Current
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Collaborated with other departments to develop ways to increase customer satisfaction.
Student Recruitment Leader
Conestoga College
01.2022 - 12.2022
- Evaluated student skills and knowledge regularly, training, and mentoring students with lagging skills.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Assisted with new hire processing and existing training programs for students joining in CSI.
HR Associate
GWC
05.2021 - 12.2021
- Established strong relationships with external partners, expanding the company''s talent pool for future growth opportunities.
- Ensured timely completion of performance appraisals, facilitating constructive feedback for career development purposes.
- Implemented efficient record-keeping systems, ensuring easy access to critical documents while adhering to data privacy requirements.
- Led initiatives focused on diversity and inclusion, promoting an equitable working environment for all employees.
HR Coordinator
Federal Bank Of India
10.2020 - 05.2021
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Maintained human resources information system and kept employee files up to date and accurate.
- Reviewed human resources paperwork for accuracy and completeness.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Increased compliance with labor laws by conducting regular audits of HR policies and procedures.
Human Resource Intern
GWC
09.2019 - 12.2019
- Created and updated tracking spreadsheets using MS Excel.
- Worked with HR team to coordinate company events.
- Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
Education
Bachelor in Human Resource - Human Resource
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON01.2023
Bachelors in Commerce - Human Resource And Financial Management
Christ University
Bangalore, India11.2020
Skills
- Microsoft (Excel Advanced, Word, PPT)
- HRIS system
- HR Campaigns
- HRIS system
- Client Support
- Recruitment
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Malayalam
Native or Bilingual
Certification
- Working towards Personal Financial Advisor.
- Working towards CHRP
Timeline
Client Service Representative
Canada Life Assurance
06.2023 - Current
Student Recruitment Leader
Conestoga College
01.2022 - 12.2022
HR Associate
GWC
05.2021 - 12.2021
HR Coordinator
Federal Bank Of India
10.2020 - 05.2021
Human Resource Intern
GWC
09.2019 - 12.2019
Bachelor in Human Resource - Human Resource
Conestoga College Institute of Technology And Advanced Learning
Bachelors in Commerce - Human Resource And Financial Management
Christ University
- Working towards Personal Financial Advisor.
- Working towards CHRP
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