Glyde Emutan Ababa

• Providing currency exchange to clients.
• Overseeing the completion and administration of online transfer processes to ensure accuracy, efficiency, and compliance with regulatory standards.
• Maintaining comprehensive and detailed client records to ensure accurate and efficient future reference and utilization, thereby enhancing service and client relationship management.
• Ensuring customer satisfaction through attentive service, prompt response to inquiries, and addressing concerns professionally and efficiently.
• Developed strong relationships with customers through friendly interactions and problem-solving abilities.
• Verified accuracy of data entered into company systems.

Customer Service:

• Greet customers, take orders, and provide menu information.
• Ensure timely and accurate delivery of orders.

Order Preparation and Serving:

• Prepare and serve beverages and food items.
• Maintain cleanliness and organization in the dining and preparation areas.

Cash Handling:

• Process payments and manage the cash register.
• Balance the cash drawer at the end of shifts.

Customer Interaction:

• Check on customer satisfaction and address any concerns.
• Foster a friendly and welcoming atmosphere.

• Helped to achieve increases in Forex sales
• Provided professional support and information to customers over the counter
• Build sustainable relationships and trust with customers through open and interactive communication
• Ensured transactions are completed in an efficient manner with a high level of accuracy with all procedural formalities and documentations
• Performed administrative tasks such as filing, generating reports and maintaining mail correspondence.

• Helped to achieve increases in retail sales
• Gave customers immediate support by understanding their needs, recommending the right products, services and resolved customer issues as they arose
• Offered warranties, care plans, discounts and promotions to ensure high customer retention rate
• Ensured a neat and attractive sales environment by being in charged of proper product presentation, organization, storing and replenishment of stock.

• Communicated closely with customers in completing transaction and answering inquiries
• Assisted the Branch Manager in overall operations & achievement of targets
• Processed FOREX and remittance transaction
• Maintained proper documentation by preparing reports and performing other administrative tasks related to treasury.

• Closed sales by assisting customers in order placements
• Intercepted and responded to customer complaints or concerns with products and seek to resolve the problem while adhering to company policy
• Adjusted sales scripts to better target the needs and interests of specific individuals
• Maintained detailed records of outgoing and ingoing calls as well as follow up information and outcomes.

• Answered queries and assisted customers with account related issues
• Served customers by completing transactions
• Performed tasks such as global remittances and exchanging foreign currency
• Maintained supply of cash and currency and turned in excess cash and mutilated currency to head teller
• Recorded all transactions promptly, accurately and in compliance with bank/remittance procedures and documentations.

• Answered incoming calls from prospective customers to provide product information, answer inquiries and solve customer problems
• Processed orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction
• Followed up initial sales contacts
• Followed company communication procedures, guidelines and policies.