Nakiela Alexander-Bell
Toronto,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Virgin Plus Outbound/Inbound
Nordia
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Educated customers on offerings and upsold products and services to increase revenue.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Cibc
Securitas
01.2020
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
Molson
SDI Marketing Company
01.2016 - 01.2017
- Offered customers free samples of selected food products and coupons for discounts.
- Greeted guests warmly and engaged in friendly informal conversation while explaining product and offering samples and coupons.
- Boosted short-term sales of product being demonstrated.
- Assisted customers in locating items, addressed questions and provided product samples.
Security Guard
Condor Security
01.2015 - 01.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Education
High School Diploma -
St. Joseph Morrow Park
Toronto, ON01.2009
Skills
- Five years’ experience working in the customer service industry
- Excellent customer service and communication skills
- Self-motivated, quick learner who works productively under pressure
- Well-developed telephone manner and proper etiquette
- Cashier experience
- Encourages team-spirit and believes in team work
- Positive attitude, organized and responsible
- Proficient in Microsoft Office, the internet and email
- Physically fit and able to stand for long period of time
- Security License
- Received First Aid and CPR certificate
- Received Smart Serve
References Available
Upon Request
Timeline
Cibc
Securitas
01.2020
Molson
SDI Marketing Company
01.2016 - 01.2017
Security Guard
Condor Security
01.2015 - 01.2017
Virgin Plus Outbound/Inbound
Nordia
High School Diploma -
St. Joseph Morrow Park
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