JENNA HARRIS
Toronto,ON
Summary
Hardworking Warehouse Associate with reliable, safety-conscious mindset and 4 years of solid experience in warehouse operations. Proficient in operations of pallet jacks and shrink wraps. Expertise in shipping and receiving, loading and unloading trucks and order picking and packing.
Overview
23
23
years of professional experience
Work History
Inbound and Outbound Warehouse Associate
Amazon Canada
Scarborough, ON
09.2020 - Current
- Increasing productivity by helping supporting managers with allocating job duties and assignments
- Assisting associates on the floor with quality coaching and feedback to increase performance
- Helping with production and always having an above average pick rate
- Packed, sealed or affixed postage to prepare materials for shipping.
- Monitored, arranged and filled warehouse shelves when needed.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Trained new hires on warehouse policies and procedure
- Received new shipments through Warehouse System from trucks
- Utilized shrink wrap to wrap pallets
- Utilized pallet jack to move pallets within distribution centre
Customer Relations Manager
Walmart Canada
Markham, ON
03.2017 - 11.2020
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
- Utilized acquired training skills to become districts top picker while completing customers online orders efficiently
- Actively stay informed about latest sales offerings and loyalty programs
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Built strong relationships with clients to maintain loyalty and promote efficient operations.
- Drove customer escalations to resolution by engaging directly with clients.
Client Service Representative
Telus
Toronto, ON
04.2011 - 01.2017
- Market TELUS products to existing and potential clients via inbound/outbound calls
- Built relationships and loyalty with clients including implementing special campaigns to retain existing clients and regain previous clients providing efficient and high quality customer service
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Keenly connected and built rapport with a variety of customers and their changing needs
- Analyzed clients current accounts to promote TELUS products, benefits and features in order to achieve a win- win solution right sized customers based on their individual needs and promote/sell appropriate products and services as necessary
- Used an empathetic and sympathetic approach while negotiating with clients to obtain satisfaction for both TELUS and the clients, analyzing their needs and offering adapted first call resolution
- Completed accurate transactions with an efficient sense of urgency and an eye for detail taking full ownership and accountability to solve issues from beginning to end (Quality, Social, Competitive, Prime) Receive and incorporate feedback to improve personal and business performance
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
Client/Customer Service Representative
City of Toronto
Toronto, ON
07.2004 - 02.2011
- Used acquired customer service skills to deliver excellent customer experience
- Used experience and problem solving techniques to resolve problems at first point of contact
- Acquired proficiency in City of Toronto databases
- Used core values of customer first, empathy and communication to deliver proficient remedies to customer queries and ensure customer satisfaction
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
CLIENT SERVICE REPRESENTATIVE
Martin Parol inc
09.2001 - 03.2004
- Answered multi line phone system
- Resolved contract and billing system inconsistencies, identifying discrepancies and requesting corrections.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Scheduled meetings with prospective and existing clients to optimize long-term business success.
- Scheduled and confirmed appointments based on customer availability.
- Reached out to current and prospective clients to assess needs and recommend web design offerings.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Utilized administrative education background to assist management in correspondence
Education
LAW CLERK/LEGAL
CENTENNIAL COLLEGE, ADMINISTRATIONDURHAM COLLEGE
01.2015
Skills
- Proficient or familiar with a vast array of applications and operating systems including:
- Microsoft Word Microsoft Excel Fast Company
- Writing and editing
- Team Leadership
- 20 years Customer Service Experience
- Calm and Professional Under Pressure
- 60 wpm Typing Speed
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Inbound/Outbound Warehouse Leader
- Shipping/Receiving
- Pallet Jack Operation
Timeline
Inbound and Outbound Warehouse Associate
Amazon Canada
09.2020 - Current
Customer Relations Manager
Walmart Canada
03.2017 - 11.2020
Client Service Representative
Telus
04.2011 - 01.2017
Client/Customer Service Representative
City of Toronto
07.2004 - 02.2011
CLIENT SERVICE REPRESENTATIVE
Martin Parol inc
09.2001 - 03.2004
LAW CLERK/LEGAL
CENTENNIAL COLLEGE, ADMINISTRATIONDURHAM COLLEGE
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