Nakeisha Villegas
Gilroy
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
6
6
years of professional experience
Work History
Shift Leader
Best Buy
Gilroy
2025.03 - Current
- Trained and mentored new employees on product knowledge and customer service skills.
- Assisted customers with inquiries, providing recommendations for electronics and accessories.
- Supervised daily operations and ensured team adherence to company policies.
- Managed inventory levels and organized stockroom for efficient product retrieval.
- Maintained cleanliness and organization of the sales floor for optimal shopping experience.
Lead Barista
Starbucks
Gilroy
2022.08 - 2024.09
- Led daily operations of coffee preparation and customer service.
- Trained new baristas on beverage techniques and customer interaction.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Managed inventory levels, ensuring supplies met demand for peak hours.
- Maintained cleanliness and organization of workspace and equipment.
- Performed regular maintenance on coffee machines, grinder, espresso makers and other related equipment.
- Studied and practiced official and off-menu coffee and tea recipes.
- Created engaging displays for promotional materials such as menus or flyers.
Stocker
Walmart
Gilroy
2020.07 - 2021.06
- Stocked shelves with merchandise to maintain product availability and organization.
- Maintained clean and organized aisles for safe shopping experiences.
- Utilized equipment like pallet jacks for efficient movement of goods.
- Assisted customers in locating products and answering inquiries about stock.
Education
Mount Madonna
Gilroy, CASkills
- Product knowledge
- Training new employees
- Customer service excellence
- Team coordination
- Attention to detail
- Effective communication
- Positive attitude
Languages
Spanish
Native/ Bilingual
Timeline
Shift Leader
Best Buy
2025.03 - Current
Lead Barista
Starbucks
2022.08 - 2024.09
Stocker
Walmart
2020.07 - 2021.06
Mount Madonna