Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Edrene Resultay

Vancouver

Summary

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Overview

6
6
years of professional experience

Work History

Shift Leader

Rain or Shine
05.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Stock Crew Lead

Aldo Shoes
08.2021 - 06.2022
  • Oversaw workers preparing new merchandise for sales floor with store-specific tags and displays.
  • Inspected merchandise for quality, variety and safety against specifications.
  • Trained stock team in merchandising, storage management and customer service.
  • Logged daily production, shrink and inventory levels in computer system.

Sales Associate Supervisor

Virgin Mobile
08.2019 - 10.2021
  • Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
  • Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
  • Created a positive work environment with clear communication, team building activities, and consistent recognition of achievements.
  • Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.

Education

High School Diploma -

Sir Charles Tupper Secondary
Vancouver
06-2016

Skills

  • Tech-savvy
  • Complaint resolution
  • Call management
  • Stock management
  • Technical support
  • Dispute resolution
  • Product promotion
  • Product knowledge

Languages

English

Timeline

Shift Leader

Rain or Shine
05.2022 - Current

Stock Crew Lead

Aldo Shoes
08.2021 - 06.2022

Sales Associate Supervisor

Virgin Mobile
08.2019 - 10.2021

High School Diploma -

Sir Charles Tupper Secondary

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Edrene Resultay