Nakeisha Johnson Daniels
Pickering,STATE_CA
Summary
Dedicated customer service professional with over 7 years of experience providing compassionate care and support to individuals, particularly children and youth. Expertise in assisting with daily activities while creating a safe and nurturing environment to ensure clients' needs are met with empathy and respect. Strong communication skills facilitate effective interactions, prioritizing client well-being and satisfaction. Knowledgeable in personal care techniques and patient safety practices, committed to enhancing the quality of life for those served through dedicated support and advocacy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Personal Support Worker
St Elizabeth Healthcare Center
Oshawa, ON
09.2023 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Supported healthcare teams in administering medications and monitoring vital signs.
- Maintained accurate documentation of patient care and progress notes.
- Collaborated with multidisciplinary teams to enhance client care plans.
Fulfillment Associate
Amazon
Ajax, ON
09.2020 - 08.2023
- Operated material handling equipment to ensure efficient product movement within fulfillment center.
- Processed customer orders accurately, maintaining high standards of quality and efficiency.
- Collaborated with team members to streamline packaging operations, enhancing workflow efficiency.
- Conducted inventory checks to verify stock levels, minimizing discrepancies and improving accuracy.
- Assisted in optimizing storage solutions to increase available space and enhance operational efficiency.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.
Cashier
WALMART CORP
Scarborough, ON
01.2017 - 10.2019
- Cashier/Customer service
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and reconciled discrepancies daily.
- Implemented strategies to enhance customer satisfaction and streamline checkout experience.
- Provided feedback to management on workflow improvements for enhanced efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Manager
Ole Fashioned Takeaway & Catering
01.2014 - 01.2016
- Open & Close shop
- Serve Customers
- Cashier
Customer Service Rep
Sands Mini Mart
Toronto, ON
03.2012 - 06.2014
- Cashier
- Served Customers
- Stocked Shelves
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Rep
Domino’s Pizza
Toronto, ON
01.2011 - 02.2012
- Order Taker
- Cashier
- Answered Phones
- Cleaned Up
- Processed transactions accurately using point-of-sale systems.
- Resolved customer inquiries and issues efficiently to enhance satisfaction.
- Assisted in inventory management to maintain stock levels and product availability.
- Provided product knowledge to customers, improving their purchasing experience.
- Implemented process improvements that streamlined checkout operations for increased efficiency.
- Monitored customer feedback to identify trends and enhance service delivery strategies.
Education
Communications
C.H. Reeves Junior School
Nassau, Bahamas01-1996
Junior School - Communications
C.H. Reeves Junior School
Nassau, Bahamas01-1996
Post-Baccalaureate Diploma - Healthcare
Academy of Learning Career College
Mississauga, ON03-2022
Post-Baccalaureate Diploma - Medical Office Assistant
Bryan College of Applied Health And Business
North York, ON11-2025
Skills
- Excellent organization skills
- Excellent oral and verbal communication skills
- Strong interpersonal skills developed from being sociable, a great problem solver, a good decision maker, and a good listener
- Effective mentoring skills acquired from volunteering in various community and church events
- Dementia care
- Mobility assistance
- Personal hygiene assistance
- Emotional support
- Patient care
Languages
English
Full Professional
Certification
- PCW - Personal Care Worker
- CMAA - Certified Medical Administrative Assistant
Timeline
Personal Support Worker
St Elizabeth Healthcare Center
09.2023 - Current
Fulfillment Associate
Amazon
09.2020 - 08.2023
Cashier
WALMART CORP
01.2017 - 10.2019
Manager
Ole Fashioned Takeaway & Catering
01.2014 - 01.2016
Customer Service Rep
Sands Mini Mart
03.2012 - 06.2014
Customer Service Rep
Domino’s Pizza
01.2011 - 02.2012
Communications
C.H. Reeves Junior School
Junior School - Communications
C.H. Reeves Junior School
Post-Baccalaureate Diploma - Healthcare
Academy of Learning Career College
Post-Baccalaureate Diploma - Medical Office Assistant
Bryan College of Applied Health And Business