Najoua KHANFARI
Calgary,AB
Summary
A devoted and professional Caring and enthusiastic childcare provider with the ability to connect with children of all ages. Passionate about the childcare industry and helping children develop their social, emotional, intellectual and motor skills. I am a caring, hardworking and an enthusiastic childcare professional with strong communication and organisational skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative (retail)
Harry Rosen
07.2022 - Current
- Performing daily cash handling functions including opening/closing registers and processing all sales transactions
- Maintaining the Service desk and answering store phone, Ensuring the manager is aware of the ordering needs for the department
- Updating and maintaining client information files including membership in Loyalty program
- Assisting with Inter-store transfer processing and e-commerce requests and shipments
- Assisting clients who have purchased on-line but are picking up products in-store
- Assisting with the store organization, maintain a clean and safe work area
Babysitter
.
04.2022 - Current
- Responsible for the care of two kids girls from four years old to 10 years old ( special needs down syndrome)
- Supervised children during parent’s working hours, including some nights and weekends
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
- Communicated positively with children and guardians.
Team Leader
Solutions30
01.2017 - 01.2021
- Organized the work flow of the team, Audit and provide monitoring for your team as well as support all training
- Conducting evaluation and the training of the new recruits
- Ability to work with people from diverse backgrounds
- working with clients from varying populations, Processed multiple complex clients requests, handled individual cases
- entering data accurately and efficiently into internal systems, Assist in ensuring a safe working environment throughout the facility for all employees
- Reported to managers on daily activities, Keep all team members up to date
- Verified clients requests ensuring issues are resolved and accurately responding to follow-up, Prepared and organized appointments for clients to receive the company technicians
- Handled different projects while respecting deadlines, Provided various administrative services for the team, Handled clients’ personal information (working in a privacy environment)
Education
Alberta child care staff certification - Childhood Educator (Level 1)
Early Child Care Regulation
Calgary, AB03.2023
Specialized University Master - Marketing
Hassan II University (UH2C)
Casablanca, Morocco09.2015
Bachelor - University Diploma in Logistics and Production Management
Chouaib Doukkali University
El Jadida, Morocco09.2013
BTEC Higher National Diploma - Management
Superior School of Technology
Berrechid,Morocco09.2012
Skills
- Organizational Skills
- Teamwork Skills
- Patience
- Excellent time management
- Flexibility
- Communication Skills
- Reliability
- Activity Planning
- Meal preparation
- Emotional support
Languages
English: Fluent
French: Fluent
Arabic: Native
Certification
First Aid & CPR certificate
Timeline
Customer Service Representative (retail)
Harry Rosen
07.2022 - Current
Babysitter
.
04.2022 - Current
Team Leader
Solutions30
01.2017 - 01.2021
Alberta child care staff certification - Childhood Educator (Level 1)
Early Child Care Regulation
Specialized University Master - Marketing
Hassan II University (UH2C)
Bachelor - University Diploma in Logistics and Production Management
Chouaib Doukkali University
BTEC Higher National Diploma - Management
Superior School of Technology
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