ALLIAH THERESE MAÑACAP
Milton,Canada
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
5
5
years of professional experience
Work History
Customer Service Representative – Retail Account
Amazon
MNL12, Philippines
01.2025 - Current
- Assisted 100+ customers daily via phone, email, and chat—delivering fast, accurate support for orders, returns, and account issues.
- Applied troubleshooting and policy knowledge to resolve concerns, resulting in improved customer satisfaction and fewer follow-up cases.
- Maintained 100% accuracy in case logging and CRM documentation.
- Delivered clear, professional communication, reducing escalations and repeat inquiries.
- Built a reputation for dependable service in a high-volume, performance-driven environment.
Customer Service Crew Member – Retail & Food Service
Jollibee
, Philippines
01.2023 - 01.2024
- Provided friendly, efficient service to 300+ customers per shift in a fast-paced setting.
- Recommended products and add-ons, contributing to increased sales during peak hours.
- Supported smooth operations by collaborating with cross-functional teams to reduce wait times and enhance customer satisfaction.
- Demonstrated adaptability and strong work ethic while meeting service and speed targets.
External Staff / Event Support
Rotary Club
, Philippines
01.2021 - 01.2023
- Assisted in managing community outreach events and fundraising activities.
- Coordinated logistics, volunteer communication, and event setup to ensure successful execution.
- Maintained accurate records for reporting to officers and international partners.
- Supported promotional efforts to boost participant engagement and visibility.
Education
Bachelor of Science - Business Administration – Marketing Management
St. Dominic College of Asia
Philippines01.2025
Skills
- Customer experience and sales
- Client support and service
- Product recommendations and upselling
- Wireless and tech product knowledge
- Communication and problem-solving
- Digital communication strategies
- Problem resolution techniques
- CRM software proficiency
- Professional phone, email, and chat support
- Workplace performance skills
- Time management abilities
- Adaptability in dynamic environments
- Team collaboration skills
- Critical thinking capabilities
- Attention to detail focus
- Organizational skills
Timeline
Customer Service Representative – Retail Account
Amazon
01.2025 - Current
Customer Service Crew Member – Retail & Food Service
Jollibee
01.2023 - 01.2024
External Staff / Event Support
Rotary Club
01.2021 - 01.2023
Bachelor of Science - Business Administration – Marketing Management
St. Dominic College of Asia