Najma Ahmed
Toronto,ON
Summary
A motivated individual dedicated to delivering outstanding customer/guest service. Aim to make a positive impact in retail settings by leveraging interpersonal skills and sales proficiency while also thriving on the opportunity to anticipate and address customer concerns proactively, turning potential challenges into opportunities to showcase dedication to service excellence. Enthusiastic about bringing a result-driven mindset and energy to support team and company achievements.
Overview
2025
2025
years of professional experience
Work History
FOOD SUPERVISOR
CANADA'S WONDERLAND
07.2020
- Skilled in operating cash registers, and proficiently managing cash, credit, and debit transactions.
- Provided staff training, food preparation techniques, and equipment operation guidance to all restaurant associates.
- Effectively managed staff, addressing concerns and resolving conflicts in a constructive and positive manner, ensuring a cohesive and collaborative work atmosphere.
FOOD ASSOCIATE
CHICK FIL A
- Recognized for fostering a warm and inviting ambiance at Chick-fil-A, I consistently delivered exceptional customer service by offering friendly assistance and efficiently managing cash, debit machines, and various operational duties.
- Showcasing achievements in upselling strategies.
Wingstop Lead/Supervisor
Wingstop Restaurant
05.2024 - Current
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Deployed corrective actions quickly to maintain strong quality standards and protect consumers.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Supervised entire production process, from incoming materials and line preparation to quality assurance inspections and product shipping.
Education
Bachelors in Science - Biomedical Science
York University
06.2026
Skills
- Proficient in Microsoft Office Suite, particularly skilled in leveraging Word and Excel for diverse tasks with ease and familiarity
- Web Development: Proficient in creating and maintaining websites, utilizing HTML, CSS, and JavaScript to design responsive and user-friendly interfaces
- Proficient in synthesizing complex data to create clear, structured reports and conducting in-depth analysis to drive informed decision-making
- Communication: Capable of clearly and concisely articulating complex ideas in written documents and verbal interactions, fostering effective collaboration
- Flexibility: highly flexible and can adapt to changing priorities, roles, and responsibilities I am comfortable with ambiguity and can adjust my approach based on changing circumstances to ensure successful outcomes
Timeline
Wingstop Lead/Supervisor
Wingstop Restaurant
05.2024 - Current
FOOD SUPERVISOR
CANADA'S WONDERLAND
07.2020
FOOD ASSOCIATE
CHICK FIL A
Bachelors in Science - Biomedical Science
York University
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