Najala Cornwall
Barrie,Canada
Summary
Seeking a position to leverage skills in quality assurance, training, and customer service, enhancing overall customer satisfaction. Strong organizational skills, educational background, and ability to collaborate effectively with others can be utilized.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Courier
FedEx Express
Barrie, ON, Canada
01.2020 - Current
- Transport deliveries locally and over the road
- Safely load and unload deliveries according to size of load and content description
- Managed discrepancy documentation for incoming shipments
- Submitted all delivery documentation in a timely manner
- Maintained a daily, legible log book and submitted corresponding documents
- Experienced of launching products in new markets
- Communicated professionally, confidentially, and effectively
- Executed daily delivery tasks within set time limits, maintaining service excellence.
Sales/Administration
New Appliances For Cheap
Finch, ON, Canada
01.2014 - 01.2020
- Quickly learn about new in house database systems
- Find and obtain information and documents quickly
- Provide accurate administration of all paperwork generated at Office level
- Continually meet and exceed the operational and administrative expectations of employers
- Handle petty cash, floats and expenses
- Communicate clearly with work colleagues using emails etc
- Handle large amounts of paperwork and data
- Maintained a positive attitude with customers who were hard to please
- Greeted customers, Made recommendations and answered questions
- Maintained computer and Manual records of all items
- Completed cold calls to solicit potential clients
- Informed existing clients of new items
- Consulted with clients after sale to resolve problems and to provide ongoing support
- Provided clients with information regarding the benefits and uses of the services
Hotel Front Desk Clerk
Holiday Inn
Barrie, ON, Canada
01.2008 - 01.2014
- Skilled in greeting, registering, and assigning rooms to guests in a polite and resourceful manner
- Able to direct and accompany guests to different facilities and functions in the hotel
- Knowledge of using computers and basic workplace equipment including fax machine, photocopier and printer
- Hands-on experience in computing bill, collecting payment and making change
- Proven record of performing tasks as mentioned on daily checklist
- Demonstrated ability to answer inquiries about hotel services, shopping, dining and travel directions
Sales Associate/Customer Service
Petro Canada
Barrie, ON, Canada
01.2006 - 01.2008
- Greet customers
- Establish or identify price of goods, services or admission and tabulate total payment required using electronic or other cash register, optical price scanner or other equipment
- Receive and process payments by cash, cheque, credit card or automatic debit
- Wrap or place merchandise in bags
- Provide information to customers
- Calculate foreign currency exchange
- Calculate total payments received at end of work shift and reconcile with total sales
- Verify the age of customers when selling lottery tickets, alcohol or tobacco products
- May also stock shelves and clean check-out counter area
Education
Grade 12 Diploma -
International Institute of Travel
Diploma - Travel And Tourism
International Institute of Travel
02.2012
Skills
- Ability to multi-task
- Attention to detail
- Customer service
- Team collaboration
- Excellent communication skills
- Interpersonal abilities
- Solid work ethic
- Responsible
- Punctual
- Honest
- Hard working
- Computer proficiency
- MS Word
- Excel
- Typing skills
- Keyboard knowledge
Languages
English
Full Professional
Certification
First Aid certified
Training Course
Opera Hotel System, Holiday Inn Hotel & Conference
Employment Goal
To obtain a position where I can maximize my skills, quality assurance and training experience in customer service where my experience can be utilized to improve customer satisfaction. To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
Timeline
Courier
FedEx Express
01.2020 - Current
Sales/Administration
New Appliances For Cheap
01.2014 - 01.2020
Hotel Front Desk Clerk
Holiday Inn
01.2008 - 01.2014
Sales Associate/Customer Service
Petro Canada
01.2006 - 01.2008
Grade 12 Diploma -
International Institute of Travel
Diploma - Travel And Tourism
International Institute of Travel