Naiomie Zoie Mercado
Mississauga
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Aviation Screening Officer
Garda World
12.2022 - Current
- Participated in regular evaluations conducted by higher authorities, demonstrating proficiency in aviation screening techniques.
- Streamlined the screening process through effective communication with passengers regarding airport rules and regulations.
- Assisted passengers with special needs, ensuring their comfort and security throughout the screening process.
- Collaborated with fellow officers to maintain a secure environment for travelers and staff.
- Conducted thorough pat-down searches when necessary, adhering strictly to privacy standards while prioritizing safety.
- Utilized advanced scanning equipment to accurately detect prohibited items in luggage.
- Ensured passenger safety through consistent application of airport policies and regulations.
- Enhanced security measures by implementing thorough screening procedures and protocols.
- Supported emergency response efforts by collaborating closely with airport authorities and first responders during critical events.
- Identified potential threats by analyzing passenger behavior and reporting suspicious activities to supervisors.
- Maintained up-to-date knowledge of aviation security procedures and guidelines for consistent enforcement.
- Upheld strict adherence to TSA guidelines, contributing to the maintenance of a safe travel environment for all passengers.
- Conducted efficient screenings of carry-on baggage by operating X-ray machines according to established protocols.
- Facilitated seamless transitions between checkpoints for passengers, minimizing delays caused by additional screenings.
PSW
Humber Polytechnic
01.2025 - 03.2025
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Pharmacy Assistant
MediSystem Pharmacy
04.2021 - 11.2022
- Filling prescriptions for nursing homes
- Picking and packaging over the counters medication
- Quality checking prescriptions and medications
Customer Service Associate
Elite Direct Network
01.2019 - 08.2020
- Going door to door
- Pitching to a person and/or diverse people about the sales
- Communicating on how the sale will be made
- Answering questions that a person would have to the best of my abilities
- Building rapport
Order Picker
Amazon Fulfillment Associates
11.2019 - 01.2020
- Picking orders for the customer
- Checking if the product is damaged or not
- Walking for 10+ hours a day
- Helping co-workers to use their handheld device
Merchandising
Walmart
09.2018 - 11.2019
- Merchandising products onto shelves
- Changing mods every week on different departments on the store
- Using a pump truck to move skids around the store
- Helping and navigating customers with their needs in the store
- Practicing safe work environment
Team Member
Tim Hortons
11.2016 - 05.2018
- Cash handling, customer service, making hot beverages, cold beverages, sandwiches, and wraps
- Great at food safety handling, great at utility cleaning
- Great at cleaning machines
Education
Certificate - Personal Support Worker
Humber Polytechnic
06-2025
Trade Certificate - Pre-Health Sciences
George Brown College
06.2020
High school or equivalent -
Maple High School
06.2016
Skills
- Language proficiency
- Threat detection
- Security protocols
- Access control
- Mobility assistance
- Personal hygiene assistance
- Emotional support
- Compassionate care
- Fall prevention
- Vital signs monitoring
- Documentation
Clinical Placement
Personal Support Worker (January-March 2025)
West Park Long-Term Care
- Assisted residents with their activity daily livings (bathing, feeding, ambulating, toileting, dressing).
- Observed, documented and reported changes when it comes to resident's wellbeing to the charge nurse and staff.
- Provided companionship and emotional support to the residents.
- Followed infection control by using the proper PPE, practicing the proper donning and doffing, and ensured a clean and safe environment for the residents, staff and others.
- Actively advocating for the resident's overall wellbeing.
- Assisted with repositioning and transferring using the appropriate mobility aid and proper body mechanics.
Certification
CannSell, 09/01/20, Present
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
PSW
Humber Polytechnic
01.2025 - 03.2025
Aviation Screening Officer
Garda World
12.2022 - Current
Pharmacy Assistant
MediSystem Pharmacy
04.2021 - 11.2022
Order Picker
Amazon Fulfillment Associates
11.2019 - 01.2020
Customer Service Associate
Elite Direct Network
01.2019 - 08.2020
Merchandising
Walmart
09.2018 - 11.2019
Team Member
Tim Hortons
11.2016 - 05.2018
Trade Certificate - Pre-Health Sciences
George Brown College
High school or equivalent -
Maple High School
Certificate - Personal Support Worker
Humber Polytechnic
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