Naina Verma
Prince George,BC
Summary
Dynamic Customer Service Representative with a proven track record at Beaux Visages Salon, excelling in strategic sales and adaptability. Enhanced customer satisfaction ratings through effective issue resolution and product promotion. Committed to continuous improvement and delivering exceptional service, while maintaining professionalism in challenging situations.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Beaux Visages Salon
Prince George, British Columbia
06.2024 - Current
- Promoted available products and services to customers during service, account management and order calls.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained a high level of professionalism when dealing with difficult customers.
Customer Service Representative
Reliance Mart
Ludhiana , Punjab ,India
07.2021 - 03.2024
- Conducted regular follow-up calls with customers after resolving their issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
College of The New Caledonia
Prince George04-2026
Skills
- Adaptability and flexibility
- Strategic sales
- Data collection
- Promotional support
- Shipping and logistics
- Materials transport
Timeline
Customer Service Representative
Beaux Visages Salon
06.2024 - Current
Customer Service Representative
Reliance Mart
07.2021 - 03.2024
High School Diploma -
College of The New Caledonia
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