NAILIN CHEN
Richmond,Canada
Summary
Well-qualified property manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Licensed Property Manager
Noble & Associates Property Management
05.2017 - 04.2024
- Managed around 180 properties at the same time including residential and commercial properties, delivering excellent service to investor clients.
- Monitored industry trends closely in order to make informed recommendations on future investments or improvements for existing properties.
- Familiar with BC Tenancy Act and is experienced in arbitration hearing, familiar with eviction process includes obtaining Writ of Possession from BC Supreme Court, filed claims via Small Claim Court, hired Court Bailiff service.
- Oversaw all aspects of tenant move-ins/move-outs/routine inspections including scheduling, inspections, deposits refunds/claims processing to ensure smooth transitions.
- Established strong relationships with vendors to negotiate competitive contracts for services such as landscaping, pest control, and waste removal.
- Developed effective marketing strategies for vacant units, resulting in reduced vacancy rates and increased occupancy levels.
- Experienced in insurance claim and restoration process.
Food Service Manager
Kaneda Japanese Restaurant
01.2014 - 04.2015
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Sales and Marketing Assistant
Radisson Hotel Shanghai HongQuan
07.2010 - 12.2010
- Assisted call-in customers with questions and orders.
- Conducted market research surveys to gather valuable insights into consumer preferences and habits, informing future marketing efforts accordingly.
- Analyzed market trends and competitor data to identify new opportunities for growth within target markets.
- Assisted in the creation of sales presentations tailored to individual client needs, resulting in higher closing ratios.
Watch Sales
Kirchoffer Watch Store
07.2009 - 12.2009
- 2nd time working for the same company from Jan, 2011 till June 2011
- Develop appropriate sales strategies for each individual customer by understanding their needs and background after casual talk.
- Present product professionally to the customers and conduct up-selling if possible.
Education
Diploma - Marketing
Douglas College
New Westminster, BC01.2013
Bachelor - Hospitality Management
Swiss Hotel Management School
Leysin, Switzerland01.2011
Diploma - Hospitality Management
DCT International Hotel Management School
Vitznau, Switzerland01.2009
Skills
- Property Management Expertise
- Rent collection
- Strong Communication Skills
- Microsoft Office
- Self Motivation
- Valid BC driver's license
- Tenant and eviction laws
- Multi-family property management
- Multitasking Abilities
- Attention to Detail
- Teamwork and Collaboration
- Problem-Solving
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Elementary
Timeline
Licensed Property Manager
Noble & Associates Property Management
05.2017 - 04.2024
Food Service Manager
Kaneda Japanese Restaurant
01.2014 - 04.2015
Sales and Marketing Assistant
Radisson Hotel Shanghai HongQuan
07.2010 - 12.2010
Watch Sales
Kirchoffer Watch Store
07.2009 - 12.2009
Diploma - Marketing
Douglas College
Bachelor - Hospitality Management
Swiss Hotel Management School
Diploma - Hospitality Management
DCT International Hotel Management School
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