Jessica Yee
Calgary,AB
Summary
My passion is to simply help people, as everyone's basic need is housing. At Rentch Ltd., I leveraged my professional communication and management skills paired with my Property Management License to enhance tenant satisfaction to maintain and exceed client goals. I streamlined operations, resulting in significantly boosting efficiency. Demonstrating a results-driven approach to Property Management with a focus on long-term tenant & client relations, retention and operational excellence with a radiating level of pride and joy.
Overview
5
5
years of professional experience
Work History
Licensed Property Manager
Rentch Ltd.
12.2023 - 06.2024
- Built rapport with tenants through regular communication and prompt resolution of concerns, fostering a positive living environment.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and resolving property-related issues while always keeping the clients in the know.
- Coordinated with contractors and our maintenance team for timely completion of repairs and improvements, preserving the value of properties under management.
- Established strong relationships with our contractors to negotiate competitive contracts for services such as cleaners, internet, utilities, landscaping, pest control, preferred trades, and waste removal.
- Oversaw all aspects of tenant move-ins/move-outs including scheduling, cleaning, inspections, maintenance and unit turnover.
- Maintained systems for rent collection and delinquency tracking, facilitating timely payments from tenants.
- Handled lease negotiations and renewals with clients and tenants, securing long-term commitments and minimizing turnover.
- Utilized market research data to establish competitive rental rates that attracted potential tenants while maximizing returns for owners.
- Developed effective marketing strategies for vacant units, resulting in reduced vacancy rates and increased occupancy levels.
- Monitored progress of renovations, construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Conducted thorough unit inspections regularly, ensuring adherence to safety standards and maintaining a well-maintained environment of our clients assets.
- Conducted regular building inspections of both interior common areas and exterior of properties.
- Communicated effectively with owners, residents, and on-site associates such as Condo Management or the concierge staff.
- Coordinated appointments to show marketed properties and to do the viewings with prospective tenants.
- Provided 24-hour on-call service for tenants for emergencies.
Operations & Community Engagement Manager
Rentch Ltd.
12.2019 - 12.2023
- Handled confidential information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via calls, email or socials messages.
- Maintained computer and physical filing systems.
- Scheduled and maintained the calendar for optimum efficiency of ones day.
- Professionally communicated with tenants as first point of contact regarding their unit to address and action concerns.
- Oversaw office inventory activities by ordering and receiving.
- Assisted in interviewing, hiring and training of team members.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors and suppliers, resulting in improved service quality.
- Preformed viewings of properties with prospective new tenants.
- Managed the application process to do the vetting process including: background checks, landlord and employment reference checks, and financials or credit checks as necessary.
- Managed Fully Furnished Short Term Rentals and managing the units to ensure our guests receive 5 star experiences.
Education
License Real Estate - Real Estate
Alberta Real Estate Association
Calgary06.2024
License Certificate - Licensed Property Management
Alberta Real Estate Association
Calgary12.2023
Diploma - Traditional Chinese Medicine - Acupuncture
Calgary College of Traditional Chinese Medicine
Calgary06.2016
Diploma - Business Administration
Southern Alberta Institute of Technology
Calgary06.2002
Skills
- Strong Communication Skills
- Detail Oriented
- CRM Software Utilization
- Marketing, Advertising & Socials
- Customer Service-Focused
- Adaptable and Quick to Learn
- Scheduling & Organization Optimization
- Database Management
- Vendor & Supplier Management
- Sales and Business Development
- Real Estate Property Management Law Knowledge
- Property Inspections
- Maintenance & Service Coordination
- Lease Management
- Tenant & Client Relations
- Tenant and Eviction Processes
- Multi-Family Property Management
- Short-Term Rental Management
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Licensed Property Manager
Rentch Ltd.
12.2023 - 06.2024
Operations & Community Engagement Manager
Rentch Ltd.
12.2019 - 12.2023
License Real Estate - Real Estate
Alberta Real Estate Association
License Certificate - Licensed Property Management
Alberta Real Estate Association
Diploma - Traditional Chinese Medicine - Acupuncture
Calgary College of Traditional Chinese Medicine
Diploma - Business Administration
Southern Alberta Institute of Technology
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