Naila Zaib
Sacramento
Summary
Motivated and multilingual public health professional with a strong foundation in health education, care engagement, and community outreach. Experienced in conducting large-scale patient outreach, navigating EMR systems (NextGen, Practice Manager), and reducing barriers to women’s health services. Recognized for academic excellence and nominated to the Delta Omega Honorary Society. Successfully led a capstone project focused on improving sleep health among graduate students using evidence-based education and mixed-methods analysis. Passionate about health equity and empowering underserved communities through data-driven, culturally responsive interventions.
Overview
8
8
years of professional experience
Work History
Certified Substitute Teacher
Sacramento City Unified School District
08.2023 - Current
- Follow the teacher’s instructions for a lesson plan, or create a lesson plan if none is available.
- Record attendance according to school procedure.
- Establish an orderly classroom environment and provide a positive learning experience.
- Adhere to all school policies and procedures.
- Support teachers with the development of individual learning strategies.
- Use positive classroom management techniques to ensure good student behavior at all points.
HR Generalist
Allstate Auto & Body Repairs
07.2022 - 08.2023
- Created job descriptions and published opportunities, evaluated candidates, interviewed, verified references, and offered jobs.
- Managing recruit paperwork, orientation, and training. Organizing departure interviews and documentation for leaving workers.
- Assisting employees with HR rules, procedures, and legislation.
- Resolving employee disputes and concerns.
- Assisting with goal-setting, performance appraisals, and performance improvement strategies.
- Helping managers handle performance challenges.
- Creating measures that boost staff engagement and retention include employee appreciation programs, employee satisfaction surveys, and team-building exercises.
Credentialing Specialist I
Macman Management Healthcare services
08.2022 - 06.2023
- Certify professional degrees, licensures, and personal information.
- Run verification to ensure everything is accurate.
- Organize Professional information and share with Clinics’ HR.
- Ensure professionals are enrolled into Medicare or Medical.
- Ensure all professionals have active licensures.
- Enroll FQHC in 855 A & 855 I.
- Update or add professional information on CAQH.
- Enroll providers with different health Networks.
- Cross Credential Health Professionals.
Pharmacy Technician
Walgreens
11.2021 - 08.2022
- Verify and process electronic prescription.
- Communicate with providers regarding prescriptions.
- Influence people to get vaccines.
- Help people get vaccinations.
- Ensuring only the viable medications are dispensed.
- Process patient prescriptions with Insurance.
- Organize medications in the pharmacy vicinity.
- Contributing excellent customer service to all patients.
Supervisor
Rite Aid
09.2019 - 10.2021
- Diminish merchandise reduction and damage and improve merchandise.
- Oversee visual merchandising, rotation, and organization of sales items.
- Deposit money and handle office work.
- Monitor sales throughout the day to maintain quality level and correct the quantities of the merchandise to reduce the shrink.
- Contributing excellent customer service to all customers.
- Keeping all associates updated with tasks or important announcements.
- Work at the cash register and in the office.
- Help management keeps track of new incoming merchandise.
- Maintaining a safe work environment at the store for customers and employees.
Shift Lead
Taco Bell
12.2016 - 09.2019
- Providing food service.
- Working at the cash register.
- Helped manager with office work.
- Led other employees in the absence of the manager.
- Maintaining a safe work environment at the store for customers and employees.
- Customer service on call and cash register.
Education
Bachelor of Public Health - Healthcare Administration
Sacramento State University
05.2023
Master of Public Health - Health Education & Promotion
San Marcos State University
05.2025
Skills
- Multilingual Proficiency: Fluent in English, Urdu, Hindi, and Punjabi, enabling effective communication in diverse environments
- Analytical Abilities: Capable of assessing problems and finding solutions through strong problem-solving abilities
- Communication: Excellent verbal and written communication skills, facilitating clear and persuasive interactions
- Creative Thinking: Capable of innovative and strategic thinking to address complex challenges
- Customer Service Excellence: Proven record of outstanding service, enhancing customer satisfaction and loyalty
- Time Management: Efficient in managing multiple tasks and deadlines, ensuring timely and high-quality outcomes
- Leadership: Demonstrated leadership skills with the ability to make sound decisions and inspire others
- Education & Influence: Well-rounded education background, enabling influence and contribution across various subject areas
- Organizational Skills: Exceptional ability to effectively organize tasks, information, and resources
- Microsoft Office Proficiency: Advanced skills in Excel, Outlook, Word, and SharePoint, enhancing productivity and data management
Timeline
Certified Substitute Teacher
Sacramento City Unified School District
08.2023 - Current
Credentialing Specialist I
Macman Management Healthcare services
08.2022 - 06.2023
HR Generalist
Allstate Auto & Body Repairs
07.2022 - 08.2023
Pharmacy Technician
Walgreens
11.2021 - 08.2022
Supervisor
Rite Aid
09.2019 - 10.2021
Shift Lead
Taco Bell
12.2016 - 09.2019
Master of Public Health - Health Education & Promotion
San Marcos State University
Bachelor of Public Health - Healthcare Administration
Sacramento State University
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