NAHIDA PARVEEN
Saskatoon,Canada
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Customer Service Associate
Walmart
07.2023 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Server Supervisor
Barcode
Bangladesh , Ctg
03.2019 - 10.2021
- Resolved employee issues or disputes in a timely manner.
- Scheduled server shifts based on projected business levels.
- Provided guidance and direction to employees throughout their shift.
Inventory Associate
WIS
10.2017 - 02.2019
- Assisted in annual physical inventories
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs
- Implemented systems for tracking and managing stock levels with accuracy and precision
- Maintained inventory count, tracked usage, and documented variances
Customer Service Supervisor (training)
Lulu International
09.2011 - 04.2016
- Improved leadership quality
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
Kitchen Staff Member (Weekends)
NHI
Muscat, Oman, Mct
02.2011 - 09.2013
- Communicated effectively with waitstaff regarding order tickets for accurate delivery times.
- Maintained cleanliness of work areas throughout shift.
- Followed health and safety guidelines for food preparation and service.
Beauty Advisor and Sales Specialist
Avon Cosmetics
01.2011 - 08.2011
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario
- Engaged in friendly conversation with customer to better uncover individual needs
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction and made sales
Education
IT Certificate - Computers
Polyglot Institute
MuscatDiploma - Hospitality
Cabin Crew Diploma
MuscatCertificate - Beautician
National Hospitality Institute
MuscatBachelors - English Studies Program
Indies Gandhi National Open University
Muscat, OmanGCSE A' Levels -
Bangladesh School Muscat
Muscat, OmanFood Handling Certification
Saskatoon, SKSkills
- Cash handling proficiency
- Proper sanitation practices
- Strong communication
- Teamwork
- Customer service
- Food handling safety
- Cash handling
- Handling complaints
- Serving
- Inventory monitoring
- POS systems
- Order processing
- Stocking and organizing
- Hospitality and accommodation
- Multitasking
- B2B sales and customer service
- CRM software proficiency
- Proficient in Microsoft office
Timeline
Customer Service Associate
Walmart
07.2023 - 10.2023
Server Supervisor
Barcode
03.2019 - 10.2021
Inventory Associate
WIS
10.2017 - 02.2019
Customer Service Supervisor (training)
Lulu International
09.2011 - 04.2016
Kitchen Staff Member (Weekends)
NHI
02.2011 - 09.2013
Beauty Advisor and Sales Specialist
Avon Cosmetics
01.2011 - 08.2011
IT Certificate - Computers
Polyglot Institute
Diploma - Hospitality
Cabin Crew Diploma
Certificate - Beautician
National Hospitality Institute
Bachelors - English Studies Program
Indies Gandhi National Open University
GCSE A' Levels -
Bangladesh School Muscat
Food Handling Certification