NAHID ISLAM
Winnipeg,Canada
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution and problem-solving ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative and Delivery Expert
Domino's Pizza
Winnipeg, Canada
01.2023 - Current
- Successfully managed high-pressure situations with professionalism resolving conflicts and disputes efficiently to maintain a positive environment
- Resolved customer complaints with empathy and effective solutions, boosting customer loyalty and driving repeat business
- Improved customer satisfaction by addressing concerns promptly and delivering accurate, reliable information
- Ensured high standards of food quality, hygiene, and presentation by meticulously handling and delivering orders
- Collaborated with team members to optimize workflow, enhance efficiency, and ensure timely order processing
Food Courier
Skip The Dishes
Winnipeg, Canada
05.2022 - 12.2023
- Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders exceeding client expectations
- Maintained precise cash handling and revenue accountability balancing daily accounts at the end of each shift with zero discrepancies
- Resolved discrepancies between customer orders and delivered items promptly, ensuring swift and satisfactory resolutions
- Built strong customer loyalty through consistent, high-quality service, resulting in increased repeat business
- Adhered to strict food safety and hygiene standards, maintaining cleanliness in delivery bags and vehicles to ensure quality and compliance
Education
Diploma: Certificate - Applied Accounting
Red River College Polytechnic
Winnipeg01.2025
Bachelor of Science - Physics and Astronomy
University of Manitoba
Winnipeg12.2023
Skills
- Cost analysis
- Financial reporting & Budgeting
- Taxation
- Strong communication skills
- Customer relationship management
- Problem-solving
- Multitasking
- Data entry
- Critical thinking
- Computer proficiency
- Complaint resolution
- Payment processing
- Microsoft Office Suite
- Staff training
- Quality control
- De-escalation techniques
- Shipping and logistics
- Account management
- Bank reconciliation
- Journal entries
- Accounts payable and receivable
- General ledger entries
- Month-end reports
- Invoicing and billing
- Attention to detail
- Microsoft Excel
- Credit adjustments
Certification
Class 5 Driver's License, Manitoba, Canada
Reading:Books and Articles
Timeline
Customer Service Representative and Delivery Expert
Domino's Pizza
01.2023 - Current
Food Courier
Skip The Dishes
05.2022 - 12.2023
Diploma: Certificate - Applied Accounting
Red River College Polytechnic
Bachelor of Science - Physics and Astronomy
University of Manitoba
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