Anjana Sunil Kumar
Etobicoke,ON
Summary
Dedicated CMA training candidate with a strong foundation in accounting principles and a commitment to continuous learning. Seeking to leverage academic knowledge and practical skills to contribute effectively as a CMA in training. Looking forward to apply analytical abilities and attention to detail to support financial decision-making processes.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
KP Associates
INDIA
06.2023 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Arts - Accounting And Finance
St.Mary’s College For Commerce And Management
Kerala,India05.2023
Skills
- Cash Flow Management
- Excel proficiency
- Data Interpretation
- Cost Analysis
- Variance Analysis
- Revenue Recognition
- Financial and operational reporting
- Data Collection & Research
- Microsoft Excel
- Flexible team player
- Strategic Planning
- Data Analysis
Languages
English
Full Professional
Hindi
Limited Working
Malayalam
Native or Bilingual
Certification
- CMA (USA)Training Completing by Sept - 2024
Timeline
Customer Service Representative
KP Associates
06.2023 - 02.2024
Bachelor of Arts - Accounting And Finance
St.Mary’s College For Commerce And Management