Naghmeh Karami
Aurora,ON
Summary
Highly motivated and detail-oriented computer engineering graduate, studying business information technology seeking a part-time position. Offering strong customer service skills and experience in both online retail and the cosmetic clinic industry.
Overview
3
3
years of professional experience
Work History
Assistant
Ella Cosmetic
09.2023 - Current
- Managing patient appointments, maintaining patient records, and ensuring a smooth clinic workflow.
- Greeted and assisted patients, providing a warm and welcoming environment.
- Assisted in cosmetic procedures, ensuring the comfort and safety of patients.
- Managed inventory and supplies, ensuring availability and organization of cosmetic products and tools.
Customer Service Representative
FarzinOnline
06.2021 - 08.2023
- Assisted customers with inquiries, provided product information, and resolved issues in a timely and professional manner.
- Processed and tracked orders, ensuring accurate and efficient delivery.
- Collaborated with cross-functional teams to improve customer satisfaction and optimize processes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Post-Degree Certificate - Business Information Technology
Seneca College of Applied Arts And Technology
North York, ON05.2025
Bachelor of Science - Computer Engineering
Azad University of Karaj
Iran03.2021
Skills
- Strong customer service skills with the ability to handle challenging situations and maintain professionalism
- Proficient in computer engineering concepts and technologies
- Detail-oriented with strong organizational and time management abilities
- Adaptability and ability to learn quickly in fast-paced environments
- Experience with appointment scheduling software and electronic medical records systems, ensuring efficient clinic operations
- Ability to multitask and prioritize tasks effectively
Languages
English
Full Professional
Farsi
Native or Bilingual
Timeline
Assistant
Ella Cosmetic
09.2023 - Current
Customer Service Representative
FarzinOnline
06.2021 - 08.2023
Post-Degree Certificate - Business Information Technology
Seneca College of Applied Arts And Technology
Bachelor of Science - Computer Engineering
Azad University of Karaj
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