Naga Sindhu Bhargavi
Vancouver,BC
Summary
Proven track record of successfully managing new processes and procedures in a dynamic environment along with meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with clients and providing them finding solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Independent Contractor
Alpha Wave Technologies
08.2023 - 01.2024
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Managed multiple projects simultaneously, prioritizing tasks and meeting deadlines consistently.
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Customer Support Executive
Decathlon
07.2022 - 05.2023
- Providing accurate and detailed information about Decathlon's products, including features, specifications, and availability
- Resolving customer issues, complaints, and escalations promptly and professionally, striving to turn negative experiences into positive ones
- Identifying opportunities to recommend relevant products to customers based on their needs and preferences
- Actively collecting and documenting customer feedback to help improve products and services.
Sales Intern
WemakeScholars
07.2021 - 05.2022
- Generated 100+ Sales for Zolve Credit cards
- Verification of documents for education loans
- Acquired knowledge on Marketing, Negotiating and to convince the customers for the higher number of sales.
Customer Service Representative
Anoo's
10.2020 - 07.2021
- Provide excellent customer service through phone, email, or online chat.
- Address customer inquiries, concerns, and issues promptly and professionally.
- Ensure customer satisfaction by resolving problems and offering helpful solutions.
- Communicate effectively, demonstrating strong verbal and written communication skills.
- Familiar with company products and policies to help customers accurately.
- Participate in training programs to stay updated on product knowledge and support processes.
- Maintain a positive and patient attitude to create a pleasant customer experience.
Education
MBA -
University Canada West
Vancouver, BC12.2024
Bachelor of Commerce - Commerce
Indian Institute of Management
07.2022
Intermediate -
Sri Amogha Junior College
03.2019
Hindu Public School
Hyderabad, India05.2017
Skills
- Customer Service
- Business Communication
- Decision making
- Team Work
- Quick Grasping
- Excel
Accomplishments
B-Plan Championship 2020
Been certified for Business Communication B-plan Championship Event in National Level Competition conducted in IIM Bangalore.
Certification
- Verzeo Marketing Methods
- SMM
Hobbies
- Music and Singing
- Travelling and Adventure
- Badminton
- Volunteering
Volunteer
Blue Cross Organization
- Organized and participated in fundraising events to support the local animal shelter's initiatives.
Mental Health Awareness Campaign
- Participated in organizing events and distributing information to raise awareness about mental health issues.
Availability
- Monday Tuesday Wednesday Thursday Friday Saturday
Languages
English
Hindi
Telugu
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Independent Contractor
Alpha Wave Technologies
08.2023 - 01.2024
Customer Support Executive
Decathlon
07.2022 - 05.2023
Sales Intern
WemakeScholars
07.2021 - 05.2022
Customer Service Representative
Anoo's
10.2020 - 07.2021
MBA -
University Canada West
Bachelor of Commerce - Commerce
Indian Institute of Management
Intermediate -
Sri Amogha Junior College
Hindu Public School
- Verzeo Marketing Methods
- SMM
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