NADJA LALOR-WALDRON
Hamilton,ON
Summary
Seeking aesthetician position that offers opportunities to progress my aesthetic understanding of skin health and beauty, with saftey and care. Further utilizing my interpersonal skills, time management and attention to detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
REMOTE CUSTOMER SERVICE
HOME DEPOT
01.2021 - 01.2022
- Helped employees process and double shoot custom orders
- Proactively identified and resolved customer inquiries within promptly
- Collaborated with different departments to track, process and create custom products ( millwork, countertops, and flooring )
- Ressaured orders improvement teams to identify and recommend prompt solutions
- Troubleshot customer inquiries
- Provided customized solutions for individual customer needs
- Assisted customer service process through innovative use of online portals.
DOOR & WINDOW SPECIALIST
HOME DEPOT
01.2018 - 01.2021
- Ensured that merchandising and operational activities were performed on a timely and consistent basis
- Delivered high quality customer experience by answering customer queries in a quick, friendly and professional way
- Provided outstanding customer service for prospecting and developing sales opportunities
- Maintained broad knowledge of all company products, services and promotions
- Ordered stock, labeled merchandised, and maintained products in the merchandising area
- Ensured all required price change reports, credit and debit invoices were processed and maintained accurately.
RECEPTIONIST
SAFETECH CONSULTING GROUP LTD
01.2016 - 01.2019
- Answered telephone, screened and directed calls and emails
- Provided information and resources to callers
- Greeted persons entering organization
- Directed persons to correct destination
- Dealt with inquiries from the public and customers.
RECEPTIONIST
A&J DRIVING SCHOOL
01.2017 - 01.2018
- Maintained the reception area, answer telephone, screen and direct calls and schedule appointments
- Greeted persons entering organization
- Directed persons to correct destination
- Dealt with inquiries from the public and customers
- Provided information for possible customers on package deals.
SERVER
CHOP STEAKHOUSE BAR & GRILL
01.2015 - 01.2018
- Greeted customers and present menus
- Relayed customer orders from front of house to back of house
- Cleaned tables and preparing spaces for fute diners
- Memorized the food menu and wine list as well ny nightly specials
- Set tables throughout the shift.
Education
Medical Aesthetics
Chellsey Institute of Beauty& Health
Burlington, ON11.2022
CPR Training Level Hpc/C (Adult, Infant &Child) -
Medix College of Healthcare
Medical Lab Technician/Assistant Diploma -
Medix College of Healthcare
06.2019
High School Diploma -
Archbishop Oscar Romero
Skills
- Able to work independently with minimal supervision and within a team environment
- Detailed oriented
- Excellent customer service and communication skills
- Proficient in Excel & Microsoft word
- Organization
- Time Management
Languages
English
Native or Bilingual
Volunteer Experience
- EDMONTON FOOD BANK, 2010, 2013, On call as needed, Accepted calls from clients and schedule appointments to pick up their food hampers, Located nearby depots
- EDMONTON RIVERVIEW CONSTITUENCY OFFICE, 2010, 2013, Assisted constituents with questions and concerns, Worked with intakes and cases under supervision, Partook in canvassing, Directed constituents to places within Riverview's riding as well as outside of riding, Aided clients with making arrangements with other organizations that is necessary to help their case
Certification
Laser Hair Removal
Timeline
REMOTE CUSTOMER SERVICE
HOME DEPOT
01.2021 - 01.2022
DOOR & WINDOW SPECIALIST
HOME DEPOT
01.2018 - 01.2021
RECEPTIONIST
A&J DRIVING SCHOOL
01.2017 - 01.2018
RECEPTIONIST
SAFETECH CONSULTING GROUP LTD
01.2016 - 01.2019
SERVER
CHOP STEAKHOUSE BAR & GRILL
01.2015 - 01.2018
Medical Aesthetics
Chellsey Institute of Beauty& Health
CPR Training Level Hpc/C (Adult, Infant &Child) -
Medix College of Healthcare
Medical Lab Technician/Assistant Diploma -
Medix College of Healthcare
High School Diploma -
Archbishop Oscar Romero
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