NADIEGE LEON
Etobicoke
Summary
Experienced Store Supervisor with strong background in retail management, merchandising, and customer service. Proven ability to deliver results through effective team leadership, inventory control, and loss prevention techniques. Possess strong communication skills for dealing with staff and customers alike.
Overview
4
4
years of professional experience
Work History
Store Supervisor
Specsavers Sherway Gardens
Etobicoke
02.2023 - 02.2026
- Supervised daily store operations and maintained optimal staff performance.
- Created successful plans to maximize profits and reduce loss.
- Trained new employees on customer service standards and store procedures.
- Managed inventory levels and organized stock replenishment processes.
- Ensured compliance with safety regulations and store policies for a secure environment.
- Coordinated visual merchandising to enhance product displays and attract customers.
- Resolved customer complaints efficiently to maintain satisfaction and loyalty.
- Conducted regular team meetings to communicate goals and share updates effectively.
- Collaborated with management to implement initiatives that improved operational efficiency.
- Answered customer queries and complaints and provided prompt solutions.
Customer Service Representative
Karma / Teleperformance
Mississauga
01.2022 - 12.2022
- Provided exceptional customer support via phone and chat channels.
- Resolved customer inquiries and complaints efficiently and professionally.
- Developed product knowledge to answer complex customer questions effectively.
- Maintained a positive attitude while managing high call volumes daily.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
2016-2017 - Business Communications
Humber College Institute of Technology & Advanced
Toronto, ONSkills
- Visual merchandising
- Customer relationship management
- Operational efficiency
- Employee training
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Sales strategy
- Shift scheduling
- Team leadership
- Employee management
- KPI tracking
- Performance reviews
Timeline
Store Supervisor
Specsavers Sherway Gardens
02.2023 - 02.2026
Customer Service Representative
Karma / Teleperformance
01.2022 - 12.2022
2016-2017 - Business Communications
Humber College Institute of Technology & Advanced