Nadia Yvette Benimana

• Developed and maintained courteous and effective working relationships.
• Managed time efficiently in order to complete all tasks within deadlines.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Identified issues, analyzed information and provided solutions to problems.
• Acted as team leader in group projects, delegating tasks and providing feedback.
• Participated in team projects, demonstrating ability to work collaboratively and effectively.
• Ran errands and provided general office support in professional environment.
• Developed strong communication and organizational skills through working on group projects

• Offered community resource guidance to clients to meet family needs for assistance to more than 50 customers a day.
• Represented organization within local communities to provide advocacy services to clients and establish relationships with other organizations.
• Developed education and social programs to provide clients with knowledge and skills for healthy, productive lives.
• Conducted research and wrote reports to provide accurate and up-to-date summaries of client conditions.
• Devised and implemented community-based programs to promote mental health awareness.

• Provided advice and solutions via telephone to high-volume of inbound customer calls originating from anywhere in Canada
• Applied expert knowledge of PCX's products and services.
• Proactively identified opportunities to maximize customers experience.
• Demonstrated commitment to customer service by building productive relationships, resolving complex issues and boosting customer loyalty
• Used company software for data entry of customer service information for quality control purposes.

• Provided interpreter services to newcomers.

• Ensured service continuity in responding to inquiries and urgent requests from the public.

• Assisted in organizing and implementing programs to aid groups and local community members.

• Nations High Commissions for Refugees, Provided interpreter services to newcomers.
• Ensured service continuity in responding to inquiries and urgent requests from the public.
• Assisted in organizing and implementing programs to aid groups and local community members.
• Facilitated psychoeducational classes to help clients develop life skills.
• Offered support and direction to families and coordinated with court system and other community agencies for treatment.