Nadia Rowntree
Buckhorn,ON
Summary
Encompassed with a strong attention to detail, and the ability to learn new skills quickly. Proficient knowledge and comprehension in client relations and satisfaction with excellent communication skills. Experienced in physically laborious jobs and duties with cultivated adaptability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Spa Concierge
iwa Spa Inc.
08.2021 - 08.2023
- Discussed clients requirements & helped to establish which of the 25+ services would best suit their needs.
- Thoroughly explained guest experiences and lead them to and from all spa amenities.
- Contributed to increasing repeat business by establishing rapport with clients and offering exceptional service.
- Assisted in driving sales growth through upselling treatments, packages, and retail products to clients.
- Retail cash handling, product inventory + knowledge, promoted a variety of skincare products + Lulu lemon retail with refined interpersonal skills.
- Trained new employees on all positions and health and safety procedures.
- Answered phones + emails with professional integrity.
- Streamlined front desk operations through proficient use of booking software and diligent recordkeeping.
- Trusted and reliable key holder.
Pet/ Residential Care Provider
Self-employed
06.2018 - 07.2023
- Self-owned business caring for clients animals (i.e dogs, cats, horses, donkeys, goats).
- Actively networked to expand my client base.
- Meeting with potential clients to gather pertinent information and discuss animal care duties.
- Entrusted with daily care and monitoring of clients homes for long durations of time.
- Providing personalized care for each clients pet's based on their specific requirements.
Stable Manager
Sunbridge Equestrian
07.2016 - 08.2021
- Facilities manager in charge of ordering necessary feed & medications for equine health.
- Organized and executed efficient daily routines for horse care, feeding, turnout, and exercise ensuring optimal welfare of 30+ horses.
- Collaborated effectively with veterinarians to develop preventive healthcare plans tailored to individual horse needs.
- Managed emergency situations calmly and effectively while prioritizing the safety of horses and staff members involved in incidents or accidents.
- Streamlined stable maintenance procedures for a cleaner, safer, and more organized environment for both horses and staff.
- Monitored animals for signs of disease, illness, or injury and administered necessary medications.
- Performed repairs and preventive maintenance on equipment and property.
Property Maintenance Worker
Lonewolf Landworks
05.2016 - 10.2017
- Inspected properties weekly/bi-weekly to identify potential work required.
- Maintained detailed records and hours of all activities involving any work conducted on properties.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Inspected grounds, facilities, and equipment to determine repair and maintenance needs.
- Maintained a safe work environment by adhering to company safety policies and procedures during all maintenance tasks.
- Physical labor including gardening, snow removal, tree trimming, landscaping.
Education
Bachelor's in Archaeology -
Trent University
Peterborough, ON04.2028
College diploma - General Pre- Health Sciences
Fleming College
04.2016
Skills
- Customer service
- Time Management
- Organizational abilities
- Cash Handling
- Problem Solving
- Front Desk
- Animal Care
- Inventory Control
Certification
Clean Class G Drivers License
Timeline
Spa Concierge
iwa Spa Inc.
08.2021 - 08.2023
Pet/ Residential Care Provider
Self-employed
06.2018 - 07.2023
Stable Manager
Sunbridge Equestrian
07.2016 - 08.2021
Property Maintenance Worker
Lonewolf Landworks
05.2016 - 10.2017
Bachelor's in Archaeology -
Trent University
College diploma - General Pre- Health Sciences
Fleming College
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