Nadia Gaspar
Toronto,Canada
Summary
Detail-oriented Psychology graduate with 5+ years of experience in customer service, administration, and client relations. Demonstrated ability to manage confidential records, handle high-volume communication, and maintain professionalism in fast-paced environments. Strong skills in organization, documentation, de-escalation, and data accuracy, with a proven commitment to confidentiality and teamwork. Certified Ontario Security Guard, with training reinforcing workplace safety, situational awareness, and professional conduct. Recognized by Toronto Police Services for reliability, ethical performance, and community engagement.
Overview
7
7
years of professional experience
Work History
Administrative Assistant (Freelance)
Family Roofing Business
Toronto, Canada
01.2021 - Current
- Prepare and manage invoices, quotes, and financial records using Excel and Google Sheets.
- Perform data entry, record-keeping, and file organization to support efficient workflow.
- Draft and proof emails, client communications, and scheduling updates.
- Provide flexible administrative support while ensuring professionalism and accuracy in all documentation.
Server
Café Diplomatico
Toronto, Canada
08.2021 - 01.2026
- Provide high-level customer service in a fast-paced downtown environment, managing diverse client interactions with professionalism.
- De-escalate conflicts and handle challenging situations using empathy and effective communication.
- Process and reconcile cash, credit, and debit payments accurately through POS systems.
- Coordinate with staff to ensure smooth operations and timely service during high-volume hours.
- Maintain accurate order records and ensure client satisfaction, demonstrating attention to detail and reliability.
Police Explorer (Contract)
Toronto Police Services
Toronto, Canada
01.2019 - 12.2019
- Participated in structured law-enforcement training and community engagement programs.
- Supported recruitment initiatives and assisted officers in public safety demonstrations.
- Practiced professional conduct, confidentiality, observation, and reporting accuracy.
- Recognized for reliability, teamwork, and adherence to organizational protocols.
Education
Bachelor of Arts - Psychology
York University
Toronto, ON01.2025
Skills
- Conflict resolution and de-escalation
- Effective communication
- Time management
- Data entry and record-keeping
- Confidentiality maintenance
- Google Workspace expertise
- Observational skills
- Attention to detail
Certifications And Awards
- Ontario Security Guard Training, Paragon Security
- CPR & First Aid Certified
- Smart Serve Certified
- Communication Skills Certification, Canadian Centre for Skills
- Observation Techniques Workshop, Canadian Centre for Skills
- Economics of Success, JA Canada
- Certificate of Recognition, Toronto Police Services
- Excellence Award, Toronto Police Services
Languages
English, Fluent Portuguese, Intermediate
Timeline
Server
Café Diplomatico
08.2021 - 01.2026
Administrative Assistant (Freelance)
Family Roofing Business
01.2021 - Current
Police Explorer (Contract)
Toronto Police Services
01.2019 - 12.2019
Bachelor of Arts - Psychology
York University