Nadia Carrasco
Fairfield
Summary
Results-driven professional with a strong background in customer service and team leadership. Known for effective conflict resolution and workload management, enhancing customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Boudin SF Bakery
Vacaville, CA
09.2016 - 02.2018
- Implemented staff training programs to improve service quality and operational standards.
- Coordinated team activities, promoting collaboration and enhancing productivity.
- Developed schedules for team members, optimizing labor resources according to demand.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in managing daily operations, ensuring efficient workflow and customer satisfaction.
- Analyzed inventory levels to maintain stock accuracy and reduce waste.
Stocker
Target
Vacaville, CA
03.2015 - 07.2016
- Organized and stocked shelves to ensure optimal product placement and accessibility.
- Conducted inventory counts to maintain accurate stock levels and prevent shortages.
- Monitored product expiration dates to uphold quality standards and reduce waste.
- Assisted customers in locating products, providing exceptional service and support.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
Restaurant Waiter
Tom Yum Goong Thai Restaurant
Vacaville, CA
02.2012 - 01.2015
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently while maintaining attention to detail in order accuracy.
- Coordinated food and beverage orders with kitchen staff to maintain timely service flow.
- Trained new waitstaff on restaurant procedures and menu offerings to enhance team performance.
- Resolved customer complaints promptly, fostering a welcoming atmosphere and guest satisfaction.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
No Degree - Medical Receptionist
Solano Community College
Fairfield, CA07-2006
High School Diploma -
Vacaville High School
Vacaville, CA06-2004
Skills
- Customer service
- Customer relations
- Money handling
- Workload management
- Decision-making
- Team leadership
- Team motivation
- Team building
- Conflict resolution
- Customer rapport
Languages
Spanish
Timeline
Assistant Manager
Boudin SF Bakery
09.2016 - 02.2018
Stocker
Target
03.2015 - 07.2016
Restaurant Waiter
Tom Yum Goong Thai Restaurant
02.2012 - 01.2015
No Degree - Medical Receptionist
Solano Community College
High School Diploma -
Vacaville High School