Nadia Abu Al Hamous
Victoria,British Columbia
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Cashier
Real Canadian Superstore
10.2023 - Current
- Greet customers entering store and respond quickly to customer needs.
- Welcome customers and help determine their needs.
- Operate cash register for cash, check, and credit card transactions accurately.
- Help customers complete purchases, locate items, and join reward programs.
- Build relationships with customers to encourage repeat business.
Nostro Officer
Arab Jordan Investment Bank
03.2020 - 08.2023
- Leveraged banking software to track and analyze financial transactions for improved decision-making support.
- Ensured timely and accurate closure of Nostro accounts, coordinating with relevant internal and external parties to complete necessary documentation.
- Maintained detailed records of all Nostro account activity in compliance with regulatory requirements and internal policies.
- Collaborated with internal departments to ensure seamless Nostro account operations, fostering strong relationships across teams.
Customers Service Officer
Arab Banking Corporation
05.2017 - 07.2018
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
Education
Master of Arts - Intercultural And International Communication
Royal Roads University
Victoria, BC03.2025
Master of Science - International Retail Marketing
University of Surrey
United Kingdom 09.2019
Skills
- Operational Efficiency
- Microsoft Office
- Cash Management
- Transaction monitoring
Languages
Arabic
Native or Bilingual
English
Full Professional
References
High-level references can be arranged on request.
Extracurricular Activities
A member in the University of Surrey Theatre Society taking on acting roles from television and pop culture. Crowdfunding campaign for the Surrey University boating team.
Hobbies and Interests
- Reading poetry and novels in my free time.
- Going to the gym.
- Meditation.
Training
10/2017, 12/2017, Customer Relations Excellence Program, Mastery for Business and Training Development, International Accreditation Organisation (IAO), Effective Selling Skills, Customer Service in Practice, Building Professional Business Relations with Customers
Additional Information
· Particiapted in Surrey University Theatre Society activities.
· Worked on a crowdfunding campaign for Surrey University's boating team.
Timeline
Cashier
Real Canadian Superstore
10.2023 - Current
Nostro Officer
Arab Jordan Investment Bank
03.2020 - 08.2023
Customers Service Officer
Arab Banking Corporation
05.2017 - 07.2018
Master of Arts - Intercultural And International Communication
Royal Roads University
Master of Science - International Retail Marketing
University of Surrey
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