Nadeesh Sharma
Edmonton,AB
Summary
Dedicated and results-driven Assistant Store Manager with extensive experience in food service management and team leadership. Proven track record of enhancing operational efficiency, driving sales growth, and ensuring customer satisfaction at Pizza Hut. Seeking a challenging Computing role to utilize my skills and further develop my career in Computing.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Pizza Hut - Marble Group Ltd.
07.2022 - Current
- Assisting the Store Manager in daily operations, ensuring smooth and efficient service to consistently meet the high standards set by the company
- Leading and trained a team of twenty employees, fostering an environment of teamwork, dedication, and commitment to quality service
- Developed and executed promotional campaigns, resulting in an increase in sales during promotional periods
- Assisting in managing profit & loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and developing the restaurant team
- Addressed and resolved customer complaints, maintaining a high customer satisfaction rating
- Coordinated with the kitchen staff to ensure timely and accurate order preparation, achieving an improving turnaround time improvement
- Assisted with staff recruitment, conducting interviews, and onboarding new employees
- Conducted weekly team meetings to discuss operational updates, introduced new company policies, and brainstormed ideas to improve service delivery
- Implemented safety and hygiene protocols in line with local regulations and company standards
- Handled cash management, daily sales reporting, and bank deposits, ensuring accuracy and security
- Continuously monitored and assessed staff performance, providing feedback and initiating training programs to enhance skill sets.
Tactical Security Guard
Impact Security Group
10.2023 - Current
- Patrol assigned areas to detect and deter unauthorized activity or security breaches
- Monitor surveillance equipment and alarms to maintain a safe and secure environment
- Enforce company security policies and procedures to ensure compliance and safety of personnel and property
- Respond promptly to incidents, emergencies, and alarms, taking appropriate action as necessary
- Conduct regular inspections of premises to identify and address potential security risks or hazards
- Provide assistance and support to employees, visitors, and guests, including escorting individuals and providing directions or information as needed
- Complete accurate and detailed reports documenting incidents, observations, and actions taken
- Collaborate with law enforcement agencies and emergency responders as required during critical incidents or emergencies
- Maintain professionalism and confidentiality in all interactions and communications
- Continuously monitor and update knowledge of security best practices, procedures, and technologies to enhance effectiveness and efficiency in security operations.
Team leader
Pizza Hut - Marble Group Ltd.
09.2020 - 06.2022
- Provide leadership in the restaurant – recognize and motivate all team members; coach and train the team to achieve operational excellence
- Demonstrating professionalism and representing the company's image by providing a welcoming environment for visitors, suppliers, and staff members
- Correcting register errors and completing register audits when necessary
- Prepare an action plan to address any in-store issues and effectively communicate them to the team and management
- Handling returns and answering questions about merchandise, store policies, and ongoing promotions
- Coordinate schedules and lunch breaks for all associates to maintain the highest level of efficiency
- Effectively manages the restaurant shift within the policies and guidelines of the company
- Provided support with other administrative duties to Store Manager as required.
Education
Bachelor of Business Administration – Management -
Northern Alberta Institute of Technology
05.2022
High school Diploma -
M.E. LaZerte High School
01.2020
Skills
- Proficient computer skills: MS Office, OneDrive, PowerPoint, Excel, Word, and Teams
- Precise, Meticulous, Thorough and Detailed regarding work
- Excellent written and verbal communication skills to respond high volume calls and emails
- Well-organized and able to handle multiple tasks and interruptions effectively
- Three years of Management and customer service work experience
- Ability to multitask and coordinate multiple priorities and stakeholders with tight deadlines
- Proactive problem solver, detailed oriented keen observer, and analytical
- Ability to work collaboratively in a team environment, promoting trust and teamwork
- Proven track record of effectively managing multiple projects and maintaining confidentiality
- Strong people and customer service skills with a positive and professional attitude
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Food Safety Certificate, 2023, 2028
- Security Services, 2024, 2025
Timeline
Tactical Security Guard
Impact Security Group
10.2023 - Current
Assistant Manager
Pizza Hut - Marble Group Ltd.
07.2022 - Current
Team leader
Pizza Hut - Marble Group Ltd.
09.2020 - 06.2022
Bachelor of Business Administration – Management -
Northern Alberta Institute of Technology
High school Diploma -
M.E. LaZerte High School
- Food Safety Certificate, 2023, 2028
- Security Services, 2024, 2025
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