Shiwangi Pal
Bridgewater,Canada
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Tim Hortons
Bridgewater, NS
04.2025 - Current
- Assisting in the overall management of daily restaurant operations.
- Monitoring product quality, speed of service and customer satisfaction.
- Managing Inventory, ordering and cost controls.
- Resolving customer concerns in a professional and timely manner.
- Supporting community initiatives and sales growth strategies.
Supervisor/Team Lead
Tim Hortons
Toronto, ON
05.2022 - 04.2025
Pharma Assistant
Synthimed Pharmacy
Chandigarh, India
01.2021 - 03.2022
- Received and reviewed patient prescriptions, ensuring required details such as patient name, address, date of birth, prescriber information, allergies, and special requests were complete according to pharmacy guidelines.
- Performed pharmacy computer functions include prescription data entry, patient information updates, price checks, refill processing, and maintaining accurate patient profiles using pharmacy software and MS Office tools.
- Assisted pharmacists in prescription preparation by selecting appropriate medications, counting and measuring doses, labeling products, and organizing prescriptions for pharmacist verification.
- Supported inventory control by receiving pharmacy orders, stocking medications, monitoring stock levels, checking expiry dates, and coordinating returns for expired or damaged medications.
- Maintained organized pharmacy shelves, properly stored medications, and assisted in ordering drugs and supplies from wholesalers when required.
- Performed clerical and administrative tasks including filing prescriptions, invoices, and pharmacy records while ensuring compliance with documentation standards.
- Maintained a clean and safe dispensary environment by organizing supplies (vials, labels, bags), cleaning dispensing equipment, and supporting daily pharmacy operations.
- Assisted with OTC product stocking and provided courteous customer service while helping patients locate products and addressing basic medication inquiries under pharmacist supervision.
Education
Project Management Course
Humber College (International Graduate School)
Toronto01-2024
Research Analyst Course
Humber College (International Graduate School)
Toronto01-2023
Master’s - Chemistry
Punjab University
Chandigarh01-2019
Skills
- Data & Analytics: SQL, SPSS, Data Visualization
- Project Management Tools: MS Project, Risk Management, Budgeting
- Microsoft Office Suite: Excel, OneDrive, PowerPoint, Word
- Leadership & Training: Experience supervising, guiding, and training team members
- Customer Service & Communication: Strong interpersonal and problem-solving skills in fast-paced environments
- Task & Time Management: Efficient at prioritizing multiple responsibilities and meeting deadlines
- Inventory & Quality Control: Ensuring product availability while maintaining quality and safety standards
- Problem Solving & Team Collaboration: Analyzing issues, implementing solutions, and working effectively within teams
Language Proficiency
English, Hindi (Proficient Level)
Timeline
Assistant Manager
Tim Hortons
04.2025 - Current
Supervisor/Team Lead
Tim Hortons
05.2022 - 04.2025
Pharma Assistant
Synthimed Pharmacy
01.2021 - 03.2022
Research Analyst Course
Humber College (International Graduate School)
Master’s - Chemistry
Punjab University
Project Management Course
Humber College (International Graduate School)