Nada Bouzlafa
Montreal,Quebec
Summary
Ambitious, productive, and self-directed Graduate student who have developed a good sense of critical thinking and who is highly reliable when it comes to task achievement.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Client Advisor
RBC Royal Bank
11.2022 - Current
- Informed and suggested new banking products to customers.
- Opened new accounts according to laid down rules and guidelines.
- Managed customer requests while mitigating potential risk to bank.
- Assisted customers in depositing and withdrawing cash.
- Assisted clients with various Fraud cases.
Customer Advisor
WebHelp
02.2022 - 04.2022
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
Intern in Model Risk Management
ING Bank
06.2021 - 08.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day to day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Responsible for working with Dutch and Polish entities to identify reporting gaps.
- Assessed reporting needs in risk management processes across Dutch and Polish
- Analyzed and prepared datasets for management reporting
- Assisted in automation of management reporting
- Assisted in inventory management tasks
Strategy Trainee
Epitome Advisory
06.2020 - 08.2020
- Researched business strategies to improve operations
- Prepared reports for internal/ external distribution.
- Contributed to Five Year Business Plan.
Education
Master Degree in Accounting, Control, And Audit -
Université Du Quebec À Montreal (UQAM)
Montreal, Canada08.2024
BBA - Finance And Marketing
Al Akhawayn University in Ifrane
Ifrane, Morocco12.2021
Exchange Semester -
TIO Applied Science in Amsterdam
Amsterdam, Netherlands05.2021
Baccalaureate - Physics And Science
IPEP High School
Fes, Morocco07.2016
Skills
- Leadership and Teamwork
- Decision Making and persuasion
- Accuracy and attention to details
- Creativity and Innovation
- WordPress
- Microsoft Office Tools (Word/ Power Point/Excel)
Certification
- FinTech and the Transformation in Financial Services - Copenhagen Business School (10/2021)
- Design Thinking for Innovation -University of Virginia (11/2021)
Languages
- Arabic: Native
- French: Native
- English: Fluent
- Spanish: Beginner
- Dutch: Beginner
Timeline
Client Advisor
RBC Royal Bank
11.2022 - Current
Customer Advisor
WebHelp
02.2022 - 04.2022
Intern in Model Risk Management
ING Bank
06.2021 - 08.2021
Strategy Trainee
Epitome Advisory
06.2020 - 08.2020
Master Degree in Accounting, Control, And Audit -
Université Du Quebec À Montreal (UQAM)
BBA - Finance And Marketing
Al Akhawayn University in Ifrane
Exchange Semester -
TIO Applied Science in Amsterdam
Baccalaureate - Physics And Science
IPEP High School
Similar Profiles
Jabez PatzanJabez Patzan
Business Analyst at RBC Royal BankBusiness Analyst at RBC Royal Bank
Mudit MalikMudit Malik
Financial Advisor | Personal & Commercial Banking at RBC Royal BankFinancial Advisor | Personal & Commercial Banking at RBC Royal Bank
MAYURI SAHAIMAYURI SAHAI
Cards Advisor at RBC Royal BankCards Advisor at RBC Royal Bank
Kamalpreet KaurKamalpreet Kaur
Customer Service Representative at RBC Royal BankCustomer Service Representative at RBC Royal Bank
Nitin ShardhaNitin Shardha
Delivery Driver at Kodiak CoffeeDelivery Driver at Kodiak Coffee