Summary
Overview
Work History
Education
Skills
Timeline
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Nabila Abdul Qadir

Brentwood

Summary

Detail-oriented and customer-focused professional with over 5 years of experience in banking, leasing, and administrative support. Demonstrated ability to handle financial transactions, manage property leasing operations, and deliver top-tier customer service. Adept at navigating high-volume environments, resolving client issues efficiently, and ensuring compliance with legal and regulatory standards including Fair Housing laws, AML protocols, consumer lending laws, and data privacy regulations.

Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.

Overview

13
13
years of professional experience

Work History

Case Manager

The 5ive Pillars Organization
USA
08.2025 - Current

Assisted nonprofit teams in achieving project goals through effective communication and collaboration. Supported remote operations by coordinating schedules and resources. Contributed to community outreach initiatives by organizing volunteer efforts.

  • Assessed needs and coordinated tailored case management solutions for refugee individuals and families.
  • Facilitated the evaluation of client records, including U.S. entry documentation, to determine qualifications for ARSI and other relevant initiatives.
  • Facilitated client intake assessments and meticulously filled out forms to confirm eligibility criteria.
  • Analyzed client needs to formulate detailed and customized service plans.
  • Enabled successful housing applications for clients. Enhanced college enrollment experiences for students. Improved access to employment resources, resulting in increased job placements.
  • Connect clients to financial assistance programs, training opportunities, and community services
  • Managed program services and engaged with external partners to enhance service effectiveness and outreach.
  • Documented case notes accurately and performed data entry using Smartsheet, Excel, and Word to enhance record-keeping.
  • Implemented culturally sensitive strategies to offer multilingual support, ensuring inclusivity and understanding in client relations.

Leasing Specialist

Emerald Property Management
San Ramon, CA, USA
11.2020 - 07.2022
  • - Processed applications, leases, and renewals in accordance with company policies and local regulations, ensuring compliance with Fair Housing laws and landlord-tenant legal standards.
  • - Maintained tenant records using property management software while safeguarding sensitive information in compliance with privacy standards and applicable data protection laws.
  • - Coordinated maintenance requests and resolved tenant concerns professionally and promptly, in accordance with lease obligations and local tenant protection regulations.
  • - Monitored local market trends and suggested pricing strategies.
  • - Led property tours and showcased unit features to potential tenants.

Leasing Specialist

Community Staffing Resources
Concord, CA, USA
12.2019 - 05.2022
  • - Facilitated apartment tours and lease signings for prospective tenants, ensuring adherence to lease contract terms and Fair Housing regulations.
  • - Managed daily operations including email correspondence, file organization, and service request scheduling.
  • - Created and maintained leasing documentation in compliance with local housing laws and company legal standards.

Teller/Customer Service Representative

Cash1
04.2017 - 10.2019
  • - Handled deposits, withdrawals, and loan payments with zero cash discrepancies while adhering to federal banking and lending regulations.
  • - Assisted with loan applications and performed credit checks in compliance with the Truth in Lending Act TILA and the Fair Credit Reporting Act (FCRA).
  • - Identified fraudulent activity and followed proper Anti-Money Laundering (AML) procedures and Bank Secrecy Act guidelines.
  • - Helped customers open new accounts and promoted relevant financial products in accordance with regulatory disclosures.

Assistant Counselor/ Secretary

Diablo Valley College
09.2013 - 06.2016
  • - Scheduled over 250 meetings and managed student records in full compliance with the Family Educational Rights and Privacy Act (FERPA).
  • - Supported faculty and front office operations.
  • - Recruited students for educational programs and ensured proper documentation as required by federal educational program guidelines.
  • - Handled financial tasks and maintained a welcoming reception environment.

Education

Bachelor of Arts - Psychology

University of California
12.2019

Skills

  • Administrative & Office :
  • Data Entry, Appointment Scheduling, Document Management, Front Office Support
  • Financial & Leasing :
  • Cash Handling, Teller Operations, Lease Processing, Property Management Systems, Fair Housing Compliance, Consumer Lending Regulations (TILA, FCRA) , Anti-Money Laundering (AML) , Data Privacy Compliance (FERPA, GLBA)
  • Technical :
  • Microsoft Office Suite, Email Management, Data Systems, Credit & Background Check Tools
  • Interpersonal :
  • Customer Service, Problem Solving, Communication, Conflict Resolution
  • Case documentation
  • Problem-solving
  • Case management
  • Time management

Timeline

Case Manager

The 5ive Pillars Organization
08.2025 - Current

Leasing Specialist

Emerald Property Management
11.2020 - 07.2022

Leasing Specialist

Community Staffing Resources
12.2019 - 05.2022

Teller/Customer Service Representative

Cash1
04.2017 - 10.2019

Assistant Counselor/ Secretary

Diablo Valley College
09.2013 - 06.2016

Bachelor of Arts - Psychology

University of California
Nabila Abdul Qadir