Nabil Jafri

Enthusiastic and dedicated customer service professional with over 12 years of experience seeking a Cabin Crew position to provide exceptional service and ensure passenger safety.

• First Aid/CPR Certified - 2020
• Successfully completed Qatar Airways Privilege Club training - 2014
• Excellence in Customer Service, Jet Airways, India - 2010
• Excellence in Telephone Etiquette training Jet Airways, India - 2010
• Successfully Completed Airport Core Essentials training, Indigo, India - 2019
• Successfully completed Interact Check-in Training, Jet Airways, India
• Successfully completed Basic Airport Handling Training, Jet Airways, India - 2010
• Certified Customer Service professional Jet Airways, India - 2010
• Successfully Completed IATA/UFTAA Foundation & EBT Course - 2010
• Successfully Completed Certified Dangerous goods and professional training, India - 2019

• Responsible for being a customer care ambassador to assist queries pertaining to flight and travel bookings
• Responsible for ensuring customer complaints were handled with diplomacy and time efficiency
• Effective multitasker and being comfortable working in fast paced and time-sensitive environment
• Highly dependable, punctual, efficient and flexible to work different timings and weekends
• Performed the duties with high level of confidentiality and concentration on customer satisfaction
• Responsible for providing resolution to customers by maintaining high level of professionalism and for building rapport with clients with positive attitude
• Performed several airport management duties including check-in, crowd control and boarding of passengers
• Fluent in English, Hindi and Gujarati
• Responsible for effectively managing challenging and complex situations with public

First Aid/CPR Certified 2020
Successfully completed Qatar Airways Privilege Club training
Excellence in Customer Service, Jet Airways, India 2010
Excellence in Telephone Etiquette training Jet Airways, India
Successfully Completed Airport Core Essentials training, Indigo, India
Successfully completed Interact Check-in Training, Jet Airways, India
Successfully completed Basic Airport Handling Training, Jet Airways, India
Certified Customer Service professional Jet Airways, India 2010
 Successfully Completed IATA/UFTAA Foundation & EBT Course 2010
 Successfully Completed Certified Dangerous goods and professional training, India