NABIL JAFRI

Over 12 years of professional customer service expert seeking opportunity with airline industry looking forward to work as a Cabin Crew in a reputed organization whereby I can enhance my skills and can increase the glory and prestige of the organization

Flexible professional who is highly motivated and enthusiastic who has great experience with customer satisfaction in a fast paced environment Experienced professional working with one of the best domestic and five star international airlines as a Specialist Customer Service Agent Strong communication, interpersonal and customer service skills Quick learner and problem solver with sound decision-making abilities; able to approach challenging situations with integrity and objectivity and adaptive to changes Highly dependable, punctual, efficient, punctual and flexible to work different timings and weekends Knowledgeable computer skills in Microsoft Word and Excel programs Physically fit to sit and stand for extended periods Result oriented always focusing efforts on achieving high quality results consistent with organization standards

• First Aid/CPR Certified, 2020
• Successfully completed Qatar Airways Privilege Club training, 2014
• Excellence in Customer Service, Jet Airways, India, 2010
• Excellence in Telephone Etiquette training Jet Airways, India, 2010
• Successfully Completed Airport Core Essentials training, Indigo, India, 2019
• Successfully completed Interact Check-in Training, Jet Airways, India, 2010
• Successfully completed Basic Airport Handling Training, Jet Airways, India, 2010
• Certified Customer Service professional Jet Airways, India, 2010
• Successfully Completed IATA/UFTAA Foundation & EBT Course, 2010
• Successfully Completed Certified Dangerous goods and professional training, India, 2019

• Responsible for being a customer care ambassador to assist queries pertaining to flight and travel bookings
• Responsible for ensuring customer complaints were handled with diplomacy and time efficiency
• Effective multitasker and being comfortable working in fast paced and time-sensitive environment
• Highly dependable, punctual, efficient and flexible to work different timings and weekends
• Performed the duties with high level of confidentiality and concentration on customer satisfaction
• Responsible for providing resolution to customers by maintaining high level of professionalism and for building rapport with clients with positive attitude
• Performed several airport management duties including check-in, crowd control and boarding of passengers
• Fluent in English, Hindi and Gujarati
• Responsible for effectively managing challenging and complex situations with public