Summary
Overview
Work History
Education
Skills
Languages
Timeline
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N. SHOFIA

Mississauga,ON

Summary

An accomplished Human resource professional with 6 years of diverse experience and worked extensively on ideation and implementation of various initiatives in the areas of Employee relations, HR Programs, Stakeholder management, Employee On boarding, End-End Recruitment (Domestic & US Hiring), Campus Hiring & Diversity Hiring Certified in CHRL (Recruitment & Selection) with University of Toronto Expert in Sourcing, Lateral and Internal hiring, Resource Management, and Client Coordination. Handled critical requirement roles related to Information Security at Verizon and made 80% of candidates onboard within the SLA and made a profit of USD 1, 88,739 Worked on very Niche skills at Photon Infotech for a major client and got appreciation from Client and Management. Built a new marketing team at Softura Pvt Ltd within the given SLA and made a profit of USD 50,343 Have computer knowledge in MS Office, Human Resource Information Systems (HRIS), CRMs, ERPs, etc., PROFESSIONAL SUMMARY: Lead Recruiter – HR Softura Pvt Ltd, Chennai, India – Feb 2020 – July 2022 Act as the primary strategic and tactical staffing contact for the assigned business groups developing and maintaining an in-depth understanding of the organization, including short- and long-term business needs and expectations and emerging business opportunities. Recruited IT needs for Internal (Domestic, US & Canada) teams for Softura & Wintegrity (sister concern of Softura). Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

7
7
years of professional experience

Work History

Associate

Tech Mahindra
New Brunswick, NB
08.2022 - Current
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.
  • Managed customer relations through communication and helpful interactions.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Maintained relationships with customers to maximize sales opportunities.
  • Created solutions for customers to satisfy specific needs, quality and budget.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Utilized customer feedback to improve product offerings.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Monitored customer service metrics and performance indicators to identify areas of opportunity.
  • Worked varied hours to meet seasonal and business needs
  • Greeted customers and offered assistance for increased customer satisfaction
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties
  • Provided product price information to customers
  • Managed customer relations through communication and helpful interactions
  • Trained and mentored junior staff on customer service strategies and techniques
  • Identified customer needs and wants to enhance customer experiences and boost sales
  • Monitored customer service metrics and performance indicators to identify areas of opportunity
  • Analyzed customer data to identify trends and anticipate customer needs
  • Utilized customer feedback to improve product offerings
  • Created promotional materials to advertise products and services
  • Generated sales reports and presentations for senior management
  • Increased customer service success rates by quickly resolving issues

Lead Recruiter

Softura Pvt Ltd
India
02.2020 - 07.2022
  • Act as the primary strategic and tactical staffing contact for the assigned business groups developing and maintaining an in-depth understanding of the organization, including short- and long-term business needs and expectations and emerging business opportunities.
  • Recruited IT needs for Internal (Domestic, US & Canada) teams for Softura & Wintegrity (sister concern of Softura).
  • Involved in Campus hiring, Diversity hiring & University hiring by presenting the company’s profile to the graduates and coordinate with the graduates throughout the process until they on-boarded.
  • Sourced on various requisitions like .Net, DevOps, Cloud, UI/UX Designers, Java, C++/Python Developers, SQL, Sharepoint, NodeJS/ReactJS (From Lower Band - Higher Band) at Softura.
  • Working experience with Direct Clients, C2C and C2H closely working with resource manager, Stakeholders and Account manager and Client services manager.
  • Handled Niche skills by providing market intelligent report to the stalk holders which provide detailed information about the competitors.
  • Worked closely with HR & Compensation team to provide good candidate experience in terms of payroll and other benefits
  • Working experience on Application tracking system (ATS)Bullhorn
  • Working extensively with US & Canada Citizens (PR & Work Visa) and Green Card holders for for Contract, C2H and full-time roles.
  • Managing 10-member team and ensure that all the member of the team achieve their target and goals.

Executive

Infinite Computer Solutions
10.2018 - 02.2020
  • Sourced on various requisitions like JavaScript, DevOps, Cloud, UI/UX Designers, Java, C++/Python Developers (From Lower Band - Higher Band) at Verizon India
  • Also worked on financial skills such as Auditing, tax, budgeting manager
  • Received appreciation from the candidates & staffing POC's for providing an effective candidate experience at Verizon also contributed in Diversity & inclusive Hiring program
  • Involved in hiring graduates from the Top Universities also with the business team and coordinate with the graduates throughout the process until they on-boarded
  • Presently working with different functional heads and hiring managers to identify hiring needs and spearheading projects that improve efficiency in hiring (both in house tools and with external vendors)
  • End-to-End responsibility of the business unit ensuring his / her team conducts strategic planning, attraction, sourcing, selection, and conversion of candidates for both specific requisitions, building a diverse pipeline of highly skilled resources, effectively managing candidate relationships, and selling Verizon as an employer of choice – all to ensure the right talent is available when needed

HR-Executive

Photon Interactive Private Limited
02.2017 - 10.2018
  • Partnered with Account Managers and Interviewers to identify hiring needs in technical spheres, including Python/ Java Developer, UI Developer, Datapower Engineer and more
  • Ability to proactively outreach, source, screen, and select candidates based upon strategic qualification criteria through portals like RMS, Monster, Dice, LinkedIn, Indeed and Zip recruiter
  • Determining applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements
  • Managing Internal Job Mobility across site and lateral hiring through Taleo

Talent Acquisition (Intern)

CGI
05.2016 - 01.2017
  • Deployed through Veda HR Solutions, As per the staffing plan, exploring innovative means/methods to leverage various sourcing channels in order to achieve the recruitment target
  • Thorough understanding of job specifications, candidate sourcing, interview including video interviews, one-on-one messaging, and selection processes, offer negotiations
  • Maintaining database of candidates, Follow-up with the candidates
  • Keeping in touch with the candidates to gather references
  • Coordinating mega drives, Diversity hiring during weekends, handled more than 500 numbers of candidates.

Education

Employment Law -

Sheridan College
09.2023

Certified in CHRL (Recruitment & Selection) -

University of Toronto

Done Online Executive Education Programme in “HR Analytics” -

IIM

Awarded as “Green Belt in Lean Sig Sigma” -

Done Certification Course on “Compensation and Benefits Management” -

Postgraduate -

Master of Business Administration (MBA - HR & Finance

Knowledge Business School

Master Degree -

Bachelor of Electronics and Communication Engineering -

B.E - ECE

Sengunthar Engineering College

Bachelor’s Degree -

Skills

  • Database Record Keeping
  • Document Workflow
  • Data Entry
  • Data Extraction
  • Calculator Usage

Languages

English
Full Professional

Timeline

Associate

Tech Mahindra
08.2022 - Current

Lead Recruiter

Softura Pvt Ltd
02.2020 - 07.2022

Executive

Infinite Computer Solutions
10.2018 - 02.2020

HR-Executive

Photon Interactive Private Limited
02.2017 - 10.2018

Talent Acquisition (Intern)

CGI
05.2016 - 01.2017

Employment Law -

Sheridan College

Certified in CHRL (Recruitment & Selection) -

University of Toronto

Done Online Executive Education Programme in “HR Analytics” -

IIM

Awarded as “Green Belt in Lean Sig Sigma” -

Done Certification Course on “Compensation and Benefits Management” -

Postgraduate -

Master of Business Administration (MBA - HR & Finance

Knowledge Business School

Master Degree -

Bachelor of Electronics and Communication Engineering -

B.E - ECE

Sengunthar Engineering College

Bachelor’s Degree -

N. SHOFIA