Efeose Aikhuomogbe
Calgary,AB
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I am also an organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. I am willing to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Program and Finance Associate
Step Up Nigeria
12.2022 - 06.2023
- Prepared quarterly, and monthly financial report
- Prepare project cash budget and update budget tracker
- Oversaw accounts payable and receivable transactions.
- Analyzed and interpreted accounting information to develop company expense budget.
- Liaise with key stakeholders to partner with Step Up Nigeria's project
- Gathered and prepared bi-weekly payroll documentation to support human resources and payroll departments.
- Created and verified invoices.
- Assist learner with academic planning
- Managed office inventory and ordered new supplies when items were running low.
Finance and Sales Associate
Applique Formatti
10.2021 - 11.2022
- Communicated and followed up with all our clients to ensure payments are carried out.
- Sourced new clients for leads and opportunities by taking note of their specifications as regards their orders. This improved product sales by 12% and also increase annual revenue.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
Customer Service Representative
OyaNow Logistic Ltd
07.2019 - 07.2021
- Processed 100 orders made via online market place daily.
- Led discussions with new customers to understand their expectations and explain requirements, managing client’s expectation, optimizing customer relationship.
- Provided written and oral advice to management on customers feedback and partners commitment.
- Coordinated with both internal and external (merchants/vendors)
- Monitored and optimized operational strategies with relevant departments and partners to increase all round customers satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information
- Developed customer service policies and procedures to meet and exceed industry service standards
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
Administrative Officer
Federal Medical Centre, Keffi
09.2018 - 06.2019
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities, managed over 50 customer's calls per day which increased sales by 25%.
- Executed record filing system to improve document organization and management.
Education
Bachelor of Science - Accounting Education
Ambrose Alli University Ekpoma
Edo State Nigeria 06.2017
National Diploma - Business Accountancy
Auchi Polythetic Auchi
Auchi Edo State07.2013
Skills
- Process Efficiency Improvements
- General Ledger Updates
- Maintenance Processes
- Reconciling Accounts
- Effective Planning
- Outbound Calls
- Database Record Keeping
- Microsoft Office
- Customer Care
- Proactive and Self-Motivated
- Staff Coordination
- Interpersonal and Verbal Communication
- Data Entry
- Payroll Preparation and Processing
Accomplishments
- Collaborated with team members in developing a working relationship in several projects in the educational parastatal
- Achieved increase in revenue by 40% by introducing our educational tools to more vendors.
- Supervised a sales team of over 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
Nigeria Institute of Management Chartered
Timeline
Program and Finance Associate
Step Up Nigeria
12.2022 - 06.2023
Finance and Sales Associate
Applique Formatti
10.2021 - 11.2022
Customer Service Representative
OyaNow Logistic Ltd
07.2019 - 07.2021
Administrative Officer
Federal Medical Centre, Keffi
09.2018 - 06.2019
Bachelor of Science - Accounting Education
Ambrose Alli University Ekpoma
National Diploma - Business Accountancy
Auchi Polythetic Auchi
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